FAQs • Mesquite, TX • CivicEngage

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Accident Reporting

1. How do I get a copy of the accident report?: If you have been directed to this site because you have scanned the QR Code on the Accident Information Exchange Form – please note that this form is not a crash report (DPS Crash Report CR3). This form (Information Exchange Form) was designed to expedite the minimum amount of personal information necessary for each driver to comply with the state law.
You, or your insurance agent, may obtain a copy of the call log (Call Sheet) from records. There will not be a DPS Crash Report (CR-3) associated with this incident if the Information Exchange Form has been given to you.

2. How do I complete a DPS Crash Form (CR-2)?: Please go to TXDOT Crash Records Forms page.

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Animal Services

1. How do I report a wild animal?: (1): If the wildlife appears to be sick or is occupying your living quarters, contact Animal Services at (972) 216-6283 or fill out an online report at: This link (please click here).
(2): If the wildlife appears to be heathy and is not in your living quarters, Animal Services does not pick up the animal.

2. How do I report a barking concern?

Nuisance barking complaints can be reported to Animal Services at (972) 216-6283 or online at:
This link (Please click here).

*Animal Services recommends calling with the address of the location with the barking animal(s).
*Calls received after normal operating hours will be responded to the following business day.

3. How do I report a stray animal?: Stray animals may be reported to Animal Services at (972) 216-6283 or online at http://www.cityofmesquite.com/FormCenter/Animal-Control-3/Report-an-Incident-43.
*Animal Services recommends reporting the location where the dog was spotted.

4. How do I report a vicious stray animal?: If you are witnessing an active animal bite/attack, contact 911 immediately.

5. What can I do if I have lost my pet?: Animal Services recommends the following steps when looking for a lost pet:
1. Come to the City’s Shelter to check in person.
2. View the Community Lost and Found postings at:This link.
3. View the City Shelter’s postings at: This link.
*The City Shelter’s website is updated as soon as animals are transferred in and out of the facility.
* Refresh your webpage to view the most current postings.

6. What do I do with my pet that has passed away?: Animal Services has two options for taking care of a deceased pet:
1. Owners can bring the pet directly to the Animal Shelter
2. Owners can request a pet pick-up at (972) 216-6283 or online at: This link.
Animal Services requests that deceased pets be placed in a box or wrapped in a trash bag and placed on the curb for pick-up.

7. What do I do if I observe animal cruelty/neglect?: (1): If witnessing an active act of cruelty, contact 911 immediately.
(2): If concerned about possible cruelty, contact Animal Services at (972) 216-6283 or report online at: This link.

8. Animal Emergencies: The following items are considered emergencies and residents should call 911 immediately:
Animal bite/attack in progress Dog fighting
Current/active animal cruelty Violent/vicious stray animals

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Asbestos Verification Information

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1. Why do we need Senate Bill 509?: Each year, many asbestos removal jobs in Texas are done in violation of state and federal safety laws that require protection of construction workers and the public from exposure to dangerous levels of asbestos fibers.

Verifying that an asbestos survey was done prior to a renovation or demolition will educate building owners who are unaware of the requirements and make it harder for building owners and contractors to claim ignorance of the asbestos laws.

The Austin-American Statesman published a special report on widespread illegal asbestos removal projects on January 7, 2001, entitled “Death in the Air.” Copies of this article are available from Austin Texas Department of Health Asbestos Programs Branch at 800-572-5548 or 512-834-6610.

2. What kind of permit triggers the duty to check for an asbestos survey?: Permit means a license certificate, approval, registration, consent, or other form of authorization issued by a municipality for renovation or demolition of a public or commercial building that a person is required by law, rule, regulation, order, or ordinance to obtain to perform an action, or to initiate, continue, or complete a project for which the authorization is sought.

3. What is considered a public or commercial building?: There are many different types of public and commercial buildings. A general rule of thumb is that non-residential buildings and apartment complexes larger than fourplexes, and are either public or commercial. The demolition or renovation of a single residence (fourplex or smaller) does not require an asbestos survey if the property continues to be used as a single residence after the demolition or renovation.

4. After what year can a building be built when no asbestos survey is required?: Asbestos surveys are required on all buildings regardless of the year of construction. For newer buildings, there is an alternative to a survey as listed in the before-mentioned cover letter.

5. How extensive does the survey verification have to be?: There needs to be “evidence acceptable to the municipality” that an asbestos survey, as required by state and federal laws, of all parts of the building affected by the planned renovation or demolition has been completed by a person that is appropriately licensed or trained to perform a survey.

6. Do the asbestos surveys need to be turned into the Texas Department of Health?: No. The asbestos survey needs to be kept at the project site and available to the Texas Department of Health upon request.

7. How do building owners or operators get these surveys?: The asbestos surveys need to be conducted by an individual licensed by the Texas Department of Health if the work is done in a public building, or an EPA-accredited person if work is done in a commercial building. The Texas Department of Health can provide a list of licensees in your area to contact.

8. How much do asbestos surveys cost?: The average survey costs from $250 to $500 for small projects and up to $5,000 to $10,000 for a 100,000-square-foot building.

9. Is asbestos still manufactured?: Yes. In 1989, the Environmental Protection Agency imposed a ban to phase out asbestos products; however, the United States Supreme Court overturned this ban in October 1991. Asbestos products such as floor tiles, adhesives (mastic), and roofing materials can still be purchased.

10. If asbestos is still manufactured, is it all right to install it in a public building?: No. House Bill 1927 signed by Governor Rick Perry on May 28, 2001, prohibits the installation of asbestos containing material in public buildings unless there is not other alternative material. To verify if a building material contains asbestos, you must obtain a Material Safety Data Sheet (MSDS) and make sure that the asbestos material is less than 1%.

11. Who do I call if I have any questions?: You may contact your Texas Department of Health regional office or telephone the Texas Department of Health’s Asbestos Program in Austin, Texas, at 800-572-5548 or 512-834-6610.

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Budget

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1. What is the city's tax rate and who sets it?

The City’s 2022-2023 fiscal year tax rate is $0.65814 per $100 assessed valuation. Article V, Section 2 of the Mesquite City Charter states it is the responsibility of the City Council to set the tax rate. To calculate your city tax bill you must divide the taxable assessed valuation of your home by $100, and then multiply that figure by $0.65814. For example, John and Jane Citizen own an $100,000 home. Their city property tax is calculated as follows:

Taxable Assessed Valuation = $100,000
Divided by $100 = $1,000
Multiplied by $0.65814 = $658.14
Total Property Tax Bill = $658.14

Please note this is the City’s portion of your annual tax bill, not your total tax bill.

2. Who determines the value of my house?

The value of most property in Mesquite is determined by the Dallas Central Appraisal District (DCAD), a separate governmental agency authorized by the Texas Legislature. The City does not set the value of your home. However, DCAD does provide the City with your property value, so the City can then prepare a tax bill which can be forwarded to your mortgage company or your residence for payment.

Some properties in the City of Mesquite fall within the boundaries of Kaufman County. The Kaufman Central Appraisal District (KCAD), also a separate governmental agency authorized by the Texas Legislature, is responsible for setting the values for such properties.

3. What is the sales tax rate in Mesquite?: The sales tax rate in Mesquite is 8.25%.

4. Does the City of Mesquite receive the entire 8.25%?

No. The 8.25% sales tax is distributed among three separate entities as follows:

City of Mesquite - 1.50%

Mesquite Quality of Life Corporation - 0.50%

State of Texas - 6.25%

Total Sales Tax Rate - 8.25%

5. Why do some cities have a different sales tax rate than Mesquite?

The state laws of Texas set forth guidelines that regulate the amount of sales tax local governments can charge. Generally, all cities in Texas can collect a 1% sales tax on taxable sales within their jurisdictional limits. To increase this percentage, however, a local election must be held authorizing an increase in the sales tax percentage.

The City of Mesquite has increased its sales tax percentage twice. In fiscal year 1992-93, citizens voted to increase the sales tax rate from 1.0% to 1.5%. There was a corresponding reduction in the property tax rate to offset the increased sales tax revenues.

In fiscal year 1998-99, the citizens again voted to increase the sales tax percentage by an additional 0.5% percent, bringing the local sales tax option to 2.0%, the maximum percentage allowed cities under current state law. Revenue generated from this additional ½ cent must be used for Transportation Improvements, Public Safety Improvements and Public Parks and Recreation Improvements. This sales tax revenue is administered by the Mesquite Quality of Life Corporation after approval by the Mesquite City Council.

The State of Texas is responsible for determining its sales tax percentage.

6. Does the City of Mesquite levy a sales tax for the Dallas Area Rapid Transit (DART) system?: No. The City of Mesquite is not a member of DART.

7. What is the City of Mesquite's total budget?: The City’s 2022-2023 annual budget is $306,659,111.

8. What is the City of Mesquite's garbage rate?: The City of Mesquite's 2022-2023 garbage rate is $24.25 for twice weekly residential service, blue bag recycling and bulky item pick-up.

9. How is my water bill figured?

A residential water bill is calculated based on actual usage. The City has adopted water rates to recover the cost of providing water service to its customers. A $16.52 base amount is charged to all customers and includes 1,000 gallons of water. All consumption in excess of 1,000 gallons is charged based on a tiered rate structure.

Please visit this link to view the current tiered rate structure and an example of how a water bill is calculated

10. How is my sewer bill figured?

A residential sewer bill is calculated on actual usage subject to a maximum consumption level. The City has adopted sewer rates to recover the cost of providing sewer service to its customers. A $17.87 base amount is charged to all customers and includes 1,000 gallons of water. All consumption in excess of 1,000 gallons, up to a maximum of 8,000 gallons, is charged at a rate of $7.02 per 1,000 gallons

Please visit this link to view an example of how a sewer bill is calculated.

11. How much is the Drainage Utility District fee?: The residential Drainage Utility District fee is $5.00 per month per single family residence. The City's 2022-2023 commercial rate is 15 cents per 100 square feet of impervious area. This fee is used to meet federal storm water permit mandates and to fund drainage improvement projects throughout the city.

12. Where can I get a copy of the city's budget?

Interested parties may review a copy of the City's budget at several locations. There is a copy of the budget on file at the following locations:

Mesquite Public Library
300 W. Grubb Drive
Mesquite, TX 75149
Mesquite Public Library-North Branch
2600 Oates Drive
Mesquite, TX 75150
City Secretary's Office
1515 N. Galloway
Mesquite, TX 75149
Finance Department
757 N. Galloway Avenue
Mesquite, TX 75149

The budget is also available in PDF format on the City of Mesquite website.

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Building Inspection

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1. Where is Building Inspection located and what are the hours of operation?: 1515 N. Galloway Ave. First floor; Monday through Friday: 8:00 a.m. – 5:00 p.m.

2. What forms of payment are accepted?: Master Card, Visa, Discover, checks, money orders and cash.

3. What is the cost of a permit?: Permits will vary in cost according to type of application. Refer to the Permit Fee Schedule for further information.

4. When is a permit required?: Permits are required when there is new construction, repairs, remodels, windows, exterior doors, demolitions, electric, plumbing, AC/heating, signs as well as other items. Projects that are considered cosmetic, such as new wallpaper, carpet, paint, cabinets, or trim work do not require a permit. Please visit other areas of our web site or contact Building Inspection for any questions concerning your specific project.

5. Do I need to obtain a permit for repairing a portion or replacing the entire fence?: If you are replacing less than 50% of your total fence with the same material and in the same location you do not need a permit. If you are moving any portion of the fence or changing the material, you must apply for a permit.

6. When will my inspection be performed?: If you make a request for inspection before 4:00 PM on a business day, you may request the inspection for the following business day. The inspection will take place between 8:30 AM and 4:00 PM.

7. Is a pre-construction meeting required prior to construction?: A pre-construction meeting is required for commercial projects and new residential dwellings.

8. When can electricity be turned on?: For commercial projects the inspector may authorize the electric meter release after all electrical panels, switchboards and boxes are finished and is safe to energize. A Temporary Release of Utilities permit and release by inspector will be required before the meter is released. For residential projects the Final Electrical Inspection must have passed before the meter is released. A Clean and Show permit and release by inspector is required for vacant commercial properties.

9. What is a Certificate of Occupancy?: A Certificate of Occupancy, or C.O., is required for all buildings, structures and land that are occupied or used. When a tenant leases a new space or premise, a C.O. will be required. Upon issuance of a C.O. and approval of all required inspections, utilities will be released with the new tenant’s name.

10. When is a new C.O. required?: A new Certificate of Occupancy is required anytime there is a change in ownership, name of business, square footage or use. All new buildings, including unoccupied shell buildings require new C.O.’s.

11. Can a portion of the building or structure be occupied prior to the completion of the entire building or structure?: Under certain circumstances portions of building may be approved to be used for various purposes prior to the permanent Certificate of Occupancy.

12. Who can apply for a permit?

Anyone applying for a permit must first apply for a Professional License. A home owner may apply for a professional license to perform work on his/her homestead at no cost. You must provide the following documentation to apply for a Professional License:

Plumbing Contractor

Driver’s License
Master Plumbers License
Certificate of Insurance (verified by City)

Electrical Contractor

Driver’s License
Master Electrician License
Electrical Contractor’s License

Mechanical Contractor

Driver’s License
Mechanical License

Sign Contractor

Driver’s License
Master Sign Electrician or Master Electrician License
Sign Contractor License

General Contractor

Driver’s License

Backflow Contractor

Driver’s License
Backflow License
Calibration sheet

Irrigation Contractor

Driver’s License
Irrigators License

Home Owners

Driver’s License (Government issued ID)
Homestead will be verified by the City

13. How do I get my gas turned on?: The Building Inspection Division cannot release gas to Atmos without an inspection. A plumbing permit is required for ALL gas inspections.

14. Can I get an extension on my permit?: Due to the specific circumstances of some projects, the Building Official can extend permit deadlines in some cases. Contact the Building Inspection Office at (972) 216-6212 for more information.

15. Do I need a permit for my garage sale?

(1): If the garage sale is residential, no permit is required. Residents are allowed to hold two garage sales per year, for no more than three days at a time.

(2): If the garage sale is commercial, under some circumstances a special event permit may be required. Please contact Building Inspection for more information.

16. How much does a Professional License cost with the City of Mesquite?: Sign, Backflow, Irrigation, and General Contractors cost $110.00. There is no charge for Homeowners or Mechanical, Electrical, and Plumbing Contractors.

17. How do I schedule my inspection?: Please visit CITIZEN SELF SERVICE and Log On to your account.

18. How will I know if my inspection passed or failed?: Inspectors leave green or red tags when they have completed an inspection. A green tag indicates a property has passed the inspection and a red tag indicates the property has failed the inspection. If the property has failed the inspection, a detailed Inspection Report will be provided for you on your account on the Citizen Access Portal. Please visit CITIZEN SELF SERVICE and Log On to your account for in-depth inspection details.

19. How do I track the status of a permit?: To track the status of a permit, please visit CITIZEN SELF SERVICE and Log On to your account.

20. Do I need to post my permit?: No, all permits are posted digitally.

21. Does each trade apply for permits or does the General Contractor apply for all required permits?: Each trade must obtain their perspective permits, the General Contractor is responsible for the Building Permit.

22. I am a homeowner. Should I apply for a permit or have my contractor apply.: As a homeowner you may apply for a permit but this puts all liability on you; not your contractor. The City encourages homeowners to have their contractors obtain permits unless the homeowner is actually doing the work themselves.

23. What are the days and hours I can perform construction activities?: Monday thru Saturday from 7:00AM until 10:00PM. No work may be performed on Sundays or official holidays within 500 feet of any residential district. Special permission from the Building Official may be requested.

24. Are there any additional requirements for front carports?: Yes, you must first be approved by the Board of Adjustments before applying for a building permit. Please visit Planning and Zoning for additional information.

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City Secretary

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1. Who is my City Councilmember?: Each City Councilmember represents a different district throughout Mesquite. Use the following link to find the Councilmember that represents your area. Please click on this link .

2. Who are my County, State and Federal representatives?: There are several representatives that serve the Mesquite area. For a complete list of County, State and Federal representatives and their contact information, visit: This link.

3. When is the next City Council meeting?: The City of Mesquite City Council meetings are held at 7:00 p.m. on the 1st and 3rd Mondays of each month. The meetings are held at 757 North Galloway Avenue in the City Council Chamber. To view the most recent City Council agenda, click This Link.

4. How do I request a birth certificate?: Requests for birth certificates are made through the Dallas County Clerk’s Office. For more information, visit: This link

5. How do I request a death certificate?: A: Requests for death certificates are made through the Dallas County Clerk’s Office. For more information, visit: This link.

6. How do I request information under the Texas Public Information Act?

To request information from the City of Mesquite, please contact City Secretary Sonja Land using one of the methods listed below:

By online form
By email
By mail to:
P.O. Box 850137
Mesquite, TX 75185-0137
By fax to 972-216-6469
In person at:
1515 North Galloway Avenue
Mesquite, TX 75185-0137

For more information about the Public Information Act, the rights of requestors and the responsibilities of governmental bodies, visit: This link.

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Community Services

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1. What are the Health Clinic hours and holiday closing times?

The City of Mesquite Health Clinic is open Monday – Wednesday 8:00 a.m. – 11:30 a.m. and 1:00 p.m. – 4:00 p.m.

For information about holiday closing times, please visit the Health Clinic’s website.

2. What is the cost of Health Clinic immunizations and tests?

Children’s immunizations: $14 per eligible child

Influenza vaccinations for adults: $25

Influenza vaccinations for children: $14 per eligible child

Tuberculosis tests: $20 (Mondays only)

For more information, please visit the Health Clinic’s website.

3. When are tuberculosis tests offered?: Tuberculosis tests are offered on Mondays only.

4. How do I volunteer with the City of Mesquite?: The City of Mesquite is always seeking volunteer assistance. To volunteer with the City, complete a Volunteer Application online and return it to the Volunteer Office along with a copy of your driver's license or state-issued identification.. The Volunteer Office is located at 1616 N. Galloway Avenue in the City’s Community Services building.
Volunteer Application: please click here.

5. Which agencies accept court-ordered community service hours?: There are several agencies that accept court-ordered community service hours. For more detailed information about the agencies, visit: HERE.

6. Does the City of Mesquite help with emergency home repairs?: The City of Mesquite does help with emergency home repairs. The Emergency Repair Program assists homeowners in Mesquite, that qualify as low-income, with repairs to items that pose an imminent threat to the health and/or safety of the Homeowner and is limited to non-working HVAC, non-working water heater, gas leak, and standing raw sewage. For more information, contact staff at sgaston@cityofmesquite.com.

7. Does the City of Mesquite help with non-emergency home repairs?: The City of Mesquite does help with non-emergency home repairs. The program assists homeowners in Mesquite, that qualify as low-income, with up to a $30,000 grant for repairs to address interior and/or exterior deficiencies that make the dwelling unsafe, unsanitary or in need of renewal as determined by staff. Repair or replacement of items could include roofing, vinyl siding, windows, doors, flooring, painting, cabinetry, countertops, appliances, ADA modifications.

For program eligibility requirements and to download an application for the waiting list, click here. Applications are processed in first-come, first-served order. Please contact staff at sgaston@cityofmesquite.com for additional information. Note: The Housing rehabilitation program does not address foundation repairs or repairs for any other issue(s) caused by the foundation instability.

8. How do I apply for the Housing Choice Voucher program?: The Housing Choice Voucher Program is not currently accepting applications. When the waiting list opens, applicants may apply online.
For more information about the application process and the current wait-list, visit:
This link.

9. Is Mesquite Housing billing or absorbing for incoming port-in families?: The Mesquite Housing Division is billing at this time.
For more information about Mesquite Housing’s portability updates, visit: This link.

10. Who is my Housing Occupancy Technician:

Housing Occupancy Technicians are assigned alphabetically.

Use the below list to find staff:

A - ED - sgodina@cityofmesquite.com

EE-K - bdiaz@cityofmesquite.com

L-ROE - kbrumsey@cityofmesquite.com

ROF-Z - jfloyd@cityofmesquite.com

11. How do I request emergency assistance, legal help or other services?: Mesquite Housing division does not have emergency housing options but does provide a list of available resources for those services. For more information, visit: This link.

12. How do I sign up for direct deposit as a landlord?: To sign up for direct deposit as a landlord, enroll online at www.paymode.com/cityofmesquite . For more information about the City’s direct deposit program, visit: .

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Engineering

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1. How can I apply for a Franchise Permit?: All permits are applied and issued through the City’s online permitting system. The City’s permitting system is available online here.

2. How can I report a flooding issue?: Flooding issues can be reported to the City’s Storm Water Specialist, Jasmine Ferrell. Email
Email: jferrell@cityofmesquite.com
Phone: 972-329-8537

3. What are the requirements for building a new fence or replacing an existing fence?: Building Inspection requires a sketch of the fence location relative to the house, the height of the fence and the materials of the fence posts and pickets. For more information, visit: This link . The City’s permitting system is available online see here.

4. How do I find my property line?: Identification of the location of a property line is important when installing a fence or
other improvements on a piece of property to ensure it does not cross the property line and
that required setbacks from the property line are maintained. Property lines are usually
monumented with an iron rod driven into the ground at the property corners. The iron rod is
often 3-inches to 6-inches below ground to avoid being disturbed and can be difficult to
find. Older land surveys often used materials other than iron rods to monument a property
corner such as tree stumps, wagon wheels, large boulders, etc.
Identification of the location of a property line may often take the services of a Registered
Professional Land Surveyor (RPLS). The State of Texas maintains a registry of Registered
Professional Land Surveyors at the Texas Board of Professional Engineers and Land Surveying website at: here
Engineering Records

5. Who do I contact about property line disputes?: The City does not mediate disputes between property owners related to location of
property lines or alleged encroachments across a property line (such as a fence or other
improvement). This is a civil matter between property owners that is often best worked out
by courteous conversation and negotiation between the property owners. If the dispute
cannot be worked out by conversation and negotiation another more involved alternative is
hiring an attorney to file a civil law suit to have a judge or jury review the evidence and make
a judgment.

6. Who do I contact to locate utility lines on my property?: Water and sanitary sewer main in City alley or street right-of-way can be located by
calling the Utility Division at 972-216-6278 to request a locate. Locates can take up to 2-
working days to complete. The City does not keep records regarding the location of water or
sanitary sewer services on private property. Location of water or sanitary sewer services on
private property can often be deduced by locating sewer main cleanouts or water control
valves on the property.
State law requires notification of the 811 service to request locates before digging. This is for your safety as accidentally hitting a electric power cable or gas main can lead to serious injury or death. Gas, Phone, Cable TV and Electric Power lines can be located by calling 811 or by visiting:
Texas 811

7. What is the status on the pavement repair project on my street?: For information about the status of a pavement repair project, contact the Streets Division at (972) 216-6282. Or for the status of large construction projects please see the City’s Construction Project website here

8. What is the status on the water project on my street?: For more information about the status of a water project, contact the Utilities Division at (972) 216-6940. Or for the status of large construction projects please see the City’s Construction Project website here.

9. How do I find out if my house or property is within a FEMA mapped floodplain?: The Federal Emergency Management Agency (FEMA) is the federal agency that maintains floodplain mapping for the City. FEMA operates a website at https://msc.fema.gov/portal that allows you to look up your property location or address to see if a particular address or location is in the floodplain.

10. Can I get my property or home out of the floodplain so I do not have to pay flood insurance?: Mortgage companies that finance properties makes determinations based on information on the Federal Emergency Management Agency (FEMA) Flood Insurance Rate Map (FIRM). Information on the FEMA Flood Insurance Rate Map is based on engineering studies and survey information. Removing property from a FEMA flood-zone requires filing information with FEMA. This usually requires hiring a registered surveyor, or engineer to prepare a FEMA Elevation Certificate (see This link).

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Environmental Code

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1. How do I report a code violation?: Code violations can be reported through the City’s 24- hour hotline at (972) 216-6276 or online at: This link.

2. What is the grass height limit?: 8 inches.

3. How many high grass notices will I receive in a year?: High grass notices are only sent out one time in a calendar year and remain in effect for one year from the date of the first notice. During that year the City is not required to send further notices.

4. Who is responsible for maintaining the area behind my house?: The owner or resident is responsible for maintaining 50% of the area, from property line to property line, splitting the alley in half. Maintenance includes tree limbs, trash and grass.

5. How do I report a junk or inoperable vehicle?: (1): If the vehicle is on the street, contact the City of Mesquite Police Department’s Non-Emergency line at: (972) 216-6759
(2): If the vehicle is in a driveway, backyard, or is parked on the grass, call the City’s 24-hour hotline or report the issue online at: This link .

6. Can I report anonymously?: Yes. Personal information is not shared when responding to potential code violations.

7. How do I check the status of a code violation?: If the violation was reported online, a confirmation number should have been received to track the status of your complaint. If the confirmation number has been misplaced, call the Environmental Code Office at (972) 216-6276 .

8. When can I put my trash out for pickup?: Trash can be placed outside for pickup beginning at 5:30 p.m. the day before it is scheduled for pickup. Click here to figure out what day.

9. Is it possible to request an extension for a code violation?: Yes. Depending on the violation, some requests for extensions can be accommodated. Contact the Inspector listed on the violation notice or the Environmental Code Office to discuss your request.

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Fire

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1. Why is a fire engine sent when I call for an ambulance?: All Mesquite Fire Department Engines are staffed with at least one Paramedic and are equipped as advanced cardiac life support first responders. This gives the engine crew the capability to provide advanced airway access and administer cardiac drugs. A fire engine is sent automatically to assist an Ambulance (Mobile Intensive Care Unit (MICU)) on unconscious persons, cardiac complaints, breathing difficulties, active seizures, trapped persons and major vehicular collisions.

2. Can I get my blood pressure checked at a fire station?: Yes. Free preventive blood pressure checks are offered every day between 9:00 AM and 7:00 PM. Remember, in case of any illness or emergency, please call 911.

3. How can I get a copy of an EMS patient report?: To obtain a copy of an EMS patient report, the actual patient or another person with a written medical authorization signed by the patient must request the report through the Fire Administration office. Whether you are the patient or an authorized representative (as described above), you must bring proper identification. Due to the medical information contained in these reports, we are prohibited by law from releasing them without the patient's written authorization.
EMS patient reports are available in the Fire Administration offices, located at 1515 N. Galloway, Mesquite, TX 75149. Office hours are Monday through Friday from 8:00 AM to 5:00 PM.

4. How can I get a copy of a Fire Report?: To request a fire report, please visit the City Secretary's Office at 1515 N. Galloway, Mesquite, TX. This office is open Monday through Friday, from 8:00 AM to 5:00 PM.

5. How do I request a tour of a fire station?: Fire station tours can be arranged by appointment through the MFD Public Education Office. Please complete our online tour request form.

6. Can I get a fire engine to visit my children's school?: All requests for Fire Department presentations at Mesquite Independent School District locations must be made by a MISD teacher or administrator. Representatives from private schools and day care facilities should complete our online request form here to arrange a visit. Click here to continue to the the request form.

7. How can I find out about Fire Safety programs available through Mesquite Fire Department?: To learn more about the Mesquite Fire Department's Public Education program, please follow the link below.
Click here to continue.

8. How can I contact the Public Information Officer?: The Public Information Officer for the Mesquite Fire Department is Captain Jon Moore. He can be reached at (972)216-6349.

9. Do I need to register my Fire Alarm or Medical Alarm?: No registration is required for medical alarms. The City of Mesquite does require that fire alarms in commercial buildings be registered. This includes all buildings except single-family residential dwellings. A nonrefundable permit fee of $50.00 per alarm site with one fire alarm control unit is required for the issuance of a permit. If an alarm site has multiple fire alarm control units, a nonrefundable fee of $50.00 for the first alarm control unit and $10.00 for each additional fire alarm control unit is required. A permit is issued for one year and must be renewed annually by payment of the required fee. A new fee and permit is required upon a change in ownership or change in occupancy of the property. A new owner or occupant of a building with a fire alarm is required to obtain a new permit. This includes both fire alarms that are monitored and fire alarms that only sound on the premises. Owners of fire alarms in commercial buildings are also required to have their alarm systems inspected by a fire alarm technician once each year, and records of the inspection, testing and maintenance shall be maintained at the fire alarm site and available for inspection with the consent of the permit holder or other authorized representative. The owners of all fire alarms, both registered commercial and non-registered residential, are subject to fines for excessive false alarms or for failure to properly maintain a fire alarm system. Contact the Fire Marshal's office at (972) 216-6267 for further information.

10. How do I schedule a fire inspection?: Fire inspections are initiated in any of the following ways:
Request of the owner or occupant;
Citizen complaint;
Application for certain licenses or permits;
Routine inspection
It is our goal to conduct a fire inspection of each business in Mesquite at least once each year. To request an inspection or register a complaint regarding a fire hazard, call the Fire Prevention office at (972)216-6267.

11. What do I need to know about plan reviews?: For information regarding plan reviews and permits for fire protection systems, fire lanes or flammable liquid storage tanks, contact the Fire Prevention offices at (972)216-6267. Click here for more information.

12. How do I report a fire hazard?: Hazardous conditions may be reported to the Mesquite Fire Department Fire Marshal's office at (972)216-6267.

13. Is there an Arson Hot Line?: Yes. Please call (972)216-6316.

14. What is the best kind of fire extinguisher for my house?: A multipurpose fire extinguisher is best for the home. A type "ABC" extinguisher rated at 2A:10B:C is recommended.

15. How can I obtain a smoke detector?: Smoke detectors are widely available at home improvement stores and many other outlets. The Mesquite Fire Department also offers a Smoke Alarm Assistance Plan for residents in need. Click here for more information.

16. How can I relay a compliment concerning the Fire Department?: For compliments concerning the Mesquite Fire Department, please contact the Fire Administration offices at (972)216-6267 or visit us at 1515 N. Galloway, Mesquite, TX 75149. Office hours are Monday through Friday, from 8:00 AM to 5:00 PM. You can also write the Fire Chief directly.

17. How do I become a Member of the Mesquite Fire Department?: If you are interested in becoming a Member of the Mesquite Fire Department, click here for more information.

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Fire Marshal’s Office

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1. Do I need to register my Fire Alarm or Medical Alarm?: No registration is required for medical alarms. The City of Mesquite does require that fire alarms in commercial buildings be registered. This includes all buildings except single-family residential dwellings. A nonrefundable permit fee of $50.00 per alarm site with one fire alarm control unit is required for the issuance of a permit. If an alarm site has multiple fire alarm control units, a nonrefundable fee of $50.00 for the first alarm control unit and $10.00 for each additional fire alarm control unit is required. A permit is issued for one year and must be renewed annually by payment of the required fee. A new fee and permit is required upon a change in ownership or change in occupancy of the property. A new owner or occupant of a building with a fire alarm is required to obtain a new permit. This includes both fire alarms that are monitored and fire alarms that only sound on the premises. Owners of fire alarms in commercial buildings are also required to have their alarm systems inspected by a fire alarm technician once each year, and records of the inspection, testing and maintenance shall be maintained at the fire alarm site and available for inspection with the consent of the permit holder or other authorized representative. The owners of all fire alarms, both registered commercial and non-registered residential, are subject to fines for excessive false alarms or for failure to properly maintain a fire alarm system. Contact the Fire Marshal's office at (972) 216-6267 for further information.
Click to submit a Fire Alarm Operational Permit

2. Plan Reviews?: To obtain forms and information regarding plan reviews and permits of fire protection systems, fire lanes, flammable liquid storage tanks please visit the "Fire Plan Review Process" page at the link below; or contact the Fire Prevention offices at (972) 216-6267.
Fire Plan Review Information

3. Fire Inspections?: Fire inspections are initiated in any of the following ways: Request of the owner or occupant; Citizen complaint; Application for certain licenses or permits; Routine inspections. It is our goal to conduct a fire inspection of each business in Mesquite at least once each year. To request an inspection or register a complaint regarding a fire hazard, call the Fire Prevention office at (972) 216-6267.

4. Is there an Arson Hot Line?: Yes. The phone number for an arson investigator is (972) 216-6316.

5. How do I report a complaint about a fire hazard?: Hazardous conditions may be reported to the MFD Fire Marshal's office at (972) 216-6267.

6. How do I request a Fire Station Visit or have a Fire Truck Visit my special event, daycare, or school?: Fire station visits or requesting a fire truck to visit your special event can be accomplished by filling out our "Fire Station Visit / Fire Truck Visit Your Event Request" form. For more information, please contact Captain Jon Moore at (972) 216-6349.
Online Request Form

7. How can I find out about Fire Safety programs available through Mesquite Fire Department?: For information or scheduling, please contact the MFD Public Education Office at (972) 216-6349.

8. Smoke Detectors?: Smoke detectors are available to the public free of charge. This service is provided for any citizen of Mesquite in need. Fire Department personnel will install the detectors in your home. For more information please call (972) 216-6349. Please click here for more details.

9. What is the best kind of fire extinguisher for my house?: A multi-purpose fire extinguisher is best for the home. A type "ABC" extinguisher rated at 2A-10BC is recommended.

10. What version of the International Fire Code has the City of Mesquite adopted?: The City of Mesquite has adopted the 2018 version of the International Fire Code by adopting City Ordinance 4802.

11. What systems or items are required to have a permit from the Mesquite Fire Department?: The items and systems requiring permitting is located in Ordinance 4802. Click here to obtain the permit fee schedule.

12. How do I apply for a Fire Department permit?: A permit can be obtained through our online Citizen Self Service Portal (CSS). Click here to apply for a permit.

13. What is the cost for a permit?: The permit fee schedule can be obtained from the City of Mesquite Fire Marshal’s Office website. Click here to obtain the permit fee schedule.

14. Can work begin before a permit is issued by the Fire Department?: A permit must be submitted and approved prior to conducting activities requiring a
permit.

15. What is the Fire Department turnaround time on permits?: The Fire Marshal’s Office has a policy of first-in, first-out. Due to the number of
permits submitted and the complexity of certain permits, a time frame cannot be
given.

16. Does the Fire Department have a fast track system for permits?: No. The Fire Marshal’s Office has a policy of first- in, first- out. In order to reduce
the permitting time frame all required information must be submitted.

17. Can a permit be phased during the construction stage?: Yes, a permit can be phased. A phasing plan must be submitted to the Fire Marshal’s Office during the online permitting process.

18. How do I request a fire protection system inspection?: Once a permit is issued to the applicant through our online permitting process, the permit holder can log on to the Citizen Self Service Portal and request the system test. All fire protection systems shall be pretested before an inspection is requested.

19. Can a general contractor call for a fire inspection for a system test?: It is the responsibility of the company or the permit holder to request a system test through our online Citizen Self Service Portal (CSS). Click here to request a system test.

20. Can a fire protection system test be scheduled on the same day?: Normally a minimum of 48 hours is required to schedule an appointment to witness
a system test. If a fire code official is available, the time frame may be shorter.

21. Can a fire protection system test be scheduled after hours?: Yes. Inspections may be conducted after hours or on Saturdays at the request of a
contractor if inspection personnel are available. The fee for such inspections shall
be $100.00 per hour per inspector with a two-hour minimum per inspector.

22. Can a contractor go vertical with the building before the fire lane is installed or before the fire hydrants have been tested and approved?: In order to go vertical with the building, the fire lane must be installed and the fire
hydrants must be tested and approved. If a crane is used during the construction
process, contact the Fire Marshal’s Office for exceptions to the fire lane installation.

23. Can combustibles be placed on the property before the fire lane is installed or before the fire hydrants have been tested and approved?: Before placing combustibles on the property, the fire lane must be installed and the
fire hydrants must be tested and approved.

24. Can a building be occupied before the fire protection systems are tested and approved?: In buildings where an automatic sprinkler system is required by the codes, it shall be
unlawful to occupy any portion of a building or structure until the automatic
sprinkler system installation has been tested and approved.

25. Can stock or merchandise be placed in the building before the fire protection systems are tested and approved?: The building or structure shall not be occupied prior to the fire code official issuing a
permit and conducting associated inspections indicating the applicable provisions of
the International Fire Code have been met.

26. When is a fire alarm operational permit required?: A fire alarm operational permit is required for all occupancies that contain a fire
alarm system that produces an alarm signal that would summon or cause to be
summoned a Fire Department response in the event of a fire or system activation.

27. What is the cost of a fire alarm operational permit?: A nonrefundable permit fee of $50.00 per alarm site with one fire alarm control unit is required for the issuance of a permit. If an alarm site has multiple fire alarm control units, a nonrefundable fee of $50.00 for the first alarm control unit and $10.00 for each additional fire alarm control unit is required. A permit is issued for one year and must be renewed annually by payment of the required fee.

28. When is a Knox-Box (key box) required?: A Knox-Box shall be placed on all occupancies with a fire alarm system or fire
sprinkler system that initiates an automatic Fire Department response. The Knox-
Box shall contain keys for each locked doorway within the building and each
elevator. The keys shall be identified as to the corresponding locks.

29. Where can I obtain a Knox-Box application?: A Knox-Box application can be obtained at 1515 N. Galloway Ave. at the Fire Administration Office (upstairs) or it can be ordered online at the Knox website. Click here to order from Knox.

30. Where should the Knox-Box be placed?: Knox-box placement depends on the type of Knox-box that was purchased. Contact the fire code official for information on where to install the Knox-box. For more information please call (972) 216-6267.

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Historic Preservation

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1. Where are Mesquite's historical markers located?: Please click here to view detailed information.

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Human Resources

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1. How do I apply for a job?: Applications are accepted online for open positions. We do not accept paper applications or resumes in lieu of an application. Applications are only accepted for current open positions.

2. Why was my application not considered?: Once received, all applications will be reviewed for completeness and to ensure that an applicant meets the minimum qualifications of the position that they are applying for. Incomplete applications, along with applicants who do not meet the minimum qualifications, may not be eligible for further consideration. Due to the large volume of applications received, not all qualified candidates will be contacted.

3. May I send my resume?: A resume is not accepted in lieu of an online application. However, you may attach your resume to your online application for the hiring manager to view. Please note, applications that are not complete, but have a resume attached, will be considered an incomplete application.

4. Once I have applied online, when will I be contacted?: Once you have applied online, your application will be reviewed to determine if you meet the minimum qualifications for the position(s) in which you are applying. If you meet the minimum qualifications, your application will be routed to the hiring manager for review and the hiring manager will contact you directly if you are selected for an interview.

5. How can I check the status of my application?: You may contact our Human Resources Office at 972-216-6218 to check the status of your application.

6. How do I know that the city has successfully received my online application?: Once you have submitted your application online, a confirmation page will appear. Please print or note the confirmation number assigned to your application. You will also receive a confirmation email if you provided a valid email on your application. Be sure to check your spam or junk mail folder if you do not receive the confirmation email in your inbox.

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Library

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1. How do I get a library card?

Library cards are available free of charge to Mesquite residents. Proof of current address & photo I.D. are required. Permission by a parent or legal guardian is necessary for minors under 14 to obtain a card. Library cards expire after 3 years. Notify the Library immediately if your card is lost or stolen. Online eCards are available for residents to access digital resources only.

Non-Resident Library Cards are available for an annual $25 fee.

Exceptions to the non-resident card fee include:

Garland or Balch Springs residents
MISD for Eastfield students
City of Mesquite/Mesquite ISD employees
Mesquite Business Owners

2. How do I get my child a library card?

A parent or legal guardian can apply for a library card for a child 13 years old and younger; proof of current address & photo I.D. are required by the parent or legal guardian.

Teens aged 14-17 years can apply for a library card on their own; a parent’s signature is required on the application to allow access to the library’s Internet Access computers. Proof of current address & photo I.D. are required (such as a school I.D. or recreation center I.D. card) and an official document with the teen’s name and current address, such as a recent report card.

3. How many items may I check out?: When you first apply for your card, you are limited to two items. After that, there is a limit of 20 books. Playaways, Audiobooks, and DVDs are limited to 5 in each category. Please note that you must be 14 years or older to check out CDs and Playaways, and 18 years and older to check out DVDs.

4. What should I do if I lose my library card?: Notify the library immediately if your card is lost or stolen. The library can then put a block on your card to prevent anyone else from using it. If the library is not informed that the library card is missing, the cardholder will still be responsible for any items checked out on it. To report that your library card is missing, call the Mesquite Main Library at 972-216-6220 or the North Branch Library at 972-681-0465.

5. How do I replace a lost library card?: Visit either library and fill out a new application, providing your photo I.D. and proof of address. The fee for a replacement library card is $1.00.

6. What should I do if I returned an item, but it still shows checked out to me?: Contact the library at which you checked out the item. Library staff will check the shelves for your items. If the item cannot be found, staff can institute an Overdue Search, which will allow you to continue using your card while all parties continue to look for the item.

7. How do I place a hold on an item in the library collection?: Holds may be placed in person at the Information Desk, by telephone, or through the Library’s online catalog. Please have your name, phone number, and the library card number handy when placing a hold. If using the online catalog, your PIN will be required.

8. How do I renew my materials?

Books, CDs, DVDs, Playaways
Physical library materials automatically renew one time unless the item is on hold for another cardholder.

eBooks, eAudiobooks
Digital materials cannot be renewed but may be checked out again if item is not on hold for another cardholder.

Loan Periods & Renewal Periods

3 weeks Books, CDs, Playaways
2 weeks eBooks, eAudiobooks
1 week DVDs

For more information about your account, call the Mesquite Main Library at 972-216-6220 or the North Branch Library at 972-681-0465. You may also visit the Library Catalog online and click on My Account.

You can use the Library Catalog to renew items prior to the due date. Click on My Account and enter your library card number and PIN. (Your PIN is often the last four digits of your telephone number.)

To renew item(s):

1. Click on Checkouts
2. Check box beside the item(s)
3. Or check the Select All box
4. Click on Renew

9. Are there fines for overdue items?: No, there are no fines for overdue materials. Once items are returned undamaged, the account will be cleared. If items are not returned after 10 weeks, the cost of the materials and replacement fees will be charged to the cardholder’s account.

10. Can I return materials to any Mesquite Library location?: Yes, all Mesquite Public Library System items may be returned to either the Mesquite Main Library at 300 W. Grubb Drive or the Mesquite North Branch Library at 2600 Oates Drive.

11. How can I find out my Library Account PIN?: If you have forgotten your PIN, you can request it from either the Circulation or Reference staff. A photo I.D. will be required to verify your identity. Your PIN is often the last four digits of your telephone number.

12. Are there any meeting rooms available at the library for public use?: Rooms are available for nonprofit groups holding meetings of a civic, cultural, or educational nature at the Mesquite Main Library (972-216-6223) and the Mesquite North Branch Library (972-681-0465). A fee is charged for use and reservations should be made at least 2 weeks in advance. Due to heavy demand, the library meeting rooms are not booked on a standing basis. For more information, see the Library’s Meeting Room Policy.

13. How do I locate an item the Library does not own?: You may submit an Interlibrary Loan (ILL) request and the Library will attempt to borrow the item from another library. There is a $2.50 postage fee per item. This fee is due when you check out the item. You can make a request in person at the Information Desk, over the phone by calling the Mesquite Main Library at 972-216-6220 or the Mesquite North Branch Library at 972-681-0465, or by email to the Interlibrary Loan Librarian at mainbr@cityofmesquite.com. Your name, library card number, and a valid phone number will be needed, so you can be notified when your item comes in. Please provide as much information about the item as possible, including title, author, publication date and ISBN. The more information provided, the greater the chance the item can be located. Most requests take between 10 days to 2 weeks to fill.

14. Does the Library have a room to use for studying?: No, however study carrels and tables are available.

15. How do I log into the Wi-Fi at the Library?: Your computer or device should detect the Library network. Click on the "Mesquite Library" network. This is an unsecured public network, so no login name or password will be needed. Remote printing is available from your personal device. Please check at the Library’s Information Desk for assistance.

16. What kind of donations does the Library accept?: The library accepts donations of books and AV materials (CDs and DVDs) that are in reasonably good condition. Once items are placed in the collection bins at either the Mesquite Main Library or the Mesquite North Branch Library, staff will evaluate them for their timeliness and their condition. Some items may be added to the Library’s collection and some items may be placed in our Friends of the Library used book sale. The proceeds from the sale will be used to benefit the library.

17. How do I volunteer at the Mesquite Public Library System?

If you are interested in volunteering at the Mesquite Public Library, contact the Mesquite Main Library at 972-216-6220 or the North Branch Library at 972-681-0465 and ask to talk to the Library’s Volunteer Coordinator. You may also contact City of Mesquite Volunteer Services at 972-329-8331. A volunteer application must be completed and submitted. A background check is required for adults 18 years of age and up. Teens must be at least 15 years old to volunteer. For volunteers ages 15-17, a completed Application for Volunteer Services must be signed by a parent’ before submission. In order for teens to volunteer in the summer, they must first attend an orientation meeting at one of the libraries. For the dates of these meetings, please see our Calendar of Upcoming Events.

The City of Mesquite does not accept court-ordered community service hours.

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Mesquite Freedom Park

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1. What is Mesquite Freedom Park?: The City of Mesquite was entrusted with a historic piece of steel from one of the 9/11 attacks that challenged our country’s freedoms. A 15-foot, 575-pound twisted beam recovered from one of the Twin Towers is the centerpiece of Mesquite Freedom Park. The park will be a place in Mesquite to celebrate the freedoms of art, music, education and assembly. It will also serve as inspiration to share with the next generation about the importance freedom plays in the daily lives of our country. Mesquite Freedom Park will offer an opportunity for the public to touch a piece of world history and to remember the significance of 9/11 as well as other attacks on our country’s freedoms. Mesquite Freedom Park is located on the North Lawn of the Mesquite Arts Center, 1527 N. Galloway Avenue in Mesquite, Texas. For additional details on 9/11, visit the 9/11 Memorial Museum website. 9/11 Memorial Museum

2. Who owns the park and operates Mesquite Freedom Park?: Mesquite Freedom Park is owned and operated by the City of Mesquite.

3. How did the City of Mesquite acquire the steel beam?: In 2011, Mesquite acquired rights to the steel beam from the Port Authority of New York and New Jersey through their World Trade Center Artifact Program and became only the third city in the Dallas-Ft. Worth area to participate in the historic program.

4. Who designed the park?: The park was designed through a collaborative process of City staff and community leaders. The park uses tridents symbolic of the steel structures that were part of the original Twin Towers facade. The design firm of David C. Baldwin Inc. was the Landscape Architect firm for the project. The park was constructed by general contractor, Innovative Hardscape Services, Inc. Also, Southwest Nurseries donated a portion of the plant material for the project and Phillips Lawn Sprinkler donated labor to restore the irrigation system.

5. How much did the project cost and how were funds raised?: Approximately $130,000 dollars were raised for the design, construction and implementation of Mesquite Freedom Park. These funds were donated by local corporations, foundations, non-profit organizations, civic clubs and residents. Donations of $10,000 were graciously provided by Agape Home Healthcare, AMBUCS, Baker Brothers Plumbing and Air Conditioning, Dallas Regional Medical Center, Fuel City Mesquite, In memory of Clara Ray Riggs, Mesquite Arts Council, Mesquite Firefighters Association, Mesquite Rotary, Mesquite Service League, Oncor and Union Pacific. Additional funds were kindly donated by Mesquite Fire Corps, Mesquite Retirees Association, QuikTrip, Southwest KIA of Mesquite and Town East Heating and Air Conditioning Company.

6. What are the future plans for the park?: There are conceptual plans to include amenities which will host art, music and a variety of special events that evoke the freedoms of our country.

7. Is the park open to the public?: Mesquite Freedom Park is open to the public. Similar to other city parks, it is open from 6 a.m. – 11 p.m.

8. Can organizations hold events in the park?: Mesquite Freedom Park is open to organizations who are interested in using the park for a special event or gathering. For more information, please contact Mesquite Arts Center at 972-216-6444.

9. How may I make a tax-deductible contribution to the maintenance and future plans of the park?: To make a tax-deductible contribution towards the future of Mesquite Freedom Park, please contact the Mesquite Fire Department at 972-216-6267. Donate Online

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Mesquite Veterans Memorial

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1. What is the Mesquite Veterans Memorial campaign?: The Mesquite Veterans Memorial is a community-wide effort led by the City of Mesquite to build a new Veterans Memorial in Mesquite, Texas. The current Veterans Memorial, established in 1975, is at the flagpole in Heritage Square located in historic downtown Mesquite.

2. What is the history of the campaign?: In 2010, an effort was started by a citizens group called Heroes of Mesquite to build a new place of reflection and education to recognize military veterans. It would be a destination to provide memory of the men and women of Mesquite who sacrificed their life in military service for our country, and in honor of those who have served. Through the diligent efforts of the Heroes of Mesquite, many community donations have been received since 2010. In 2017, a new community-wide campaign in partnership with the City of Mesquite is using the progress made by the Heroes of Mesquite to launch further public awareness and funding to design and build a new Mesquite Veterans Memorial. The campaign will seek donations from the general public, grant programs and corporate giving initiatives.

3. What are the design and location plans of the memorial?: The design and construction of the Mesquite Veterans Memorial will be driven by public donations and corporate sponsorships. The location of the memorial will be at City Lake Park, 200 Parkview Street. The Mesquite City Council purchased property near the park as part of a master plan to connect the park to historic downtown Mesquite.

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MesquitePay

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1. What is MesquitePay?: MesquitePay is the new payment platform designed to offer convenient and flexible options for various city billing.

2. Why did the city change its payment system?: Due to technology changes and system upgrades, the city evaluated opportunities to offer better payment alternatives to its customers.

3. Are there any convenience fees associated with any payment methods?

Yes, convenience fees are standard costs assessed by financial institutions for processing electronic payment transactions through the banking system.

For Utility Accounts-

PayPal, PayPal Credit, Venmo, Credit, Debit, ACH - $3.75 per payment

For Non-Utility Accounts-

PayPal, PayPal Credit, Venmo, Credit, Debit, ACH – 2.95% with a minimum of $1.00

4. Are convenience fees new?: No, customers previously paid convenience fees on credit and debit card payments.

5. How can I avoid paying the convenience fees?

Currently, the available payment options without convenience fees are-

Pay in person via cash and/or check
Pay via mail with check
Payment via online bill pay option provided by your bank (Check with your bank if any convenience fees are assessed for this payment option)
Drop the check in Drop Box located at City Hall

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Municipal Court

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1. What are the Court’s hours of operation?: The Municipal Court lobby is open from 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays.

2. Where can I get information on Marriage Licenses, Death Certificates, Birth Certificates, Civil Suits and Occupational Licenses?: The Municipal Court does not handle these matters. Refer to the Dallas County Court, Precinct #2, located at 823 North Galloway, Mesquite, TX, or call (972) 285-5429.

3. Where can I pay Photo Red Light tickets?: The Municipal Court does not handle Photo Red Light tickets. Your payment can be made by mail or online by following the directions on your notice. For more information, contact the Customer Service Center at (972) 422-7900, Toll Free at 1-866-527-9470 or contact Officer Brady Sipes at (972) 216-4150.

4. Where do I register my car, obtain a handicap placard or obtain license plates?: The Municipal Court does not handle these matters. Contact the Dallas County Tax Office at (972) 285-4666 or online at: This link.

5. The automated phone system gives me a court date, but it does not give me a time. How do I know what time to appear?: The automated phone system gives me a court date, but it does not give me a time. How do I know what time to appear?

6. How long do I have to take care of my citation?: You must make an appearance in the Municipal Court within 12 days of your citation. Appearances can be made in person or by mail only. Phone calls are for information only and do not qualify as an appearance.

7. Can I pay my citation online or over the phone?: Some cases can be paid online or over the phone. However, doing so prior to making a disposition with the Court may result in a conviction being reported against you. Contact the Municipal Court before making a payment online or over the phone if you are unsure how making a payment will affect you.

8. Can I take care of my citation by phone?: Unless you wish to pay your citation in full, which may result in a conviction, you may not handle your citation by phone. The automated system and Court Clerks can provide you with information over the phone, but cannot process any options over the phone. You must make an appearance at the Municipal Court in person or by mail to make a disposition on your citation.

9. What options do I have to keep a citation off of my driving record?

Many traffic violations can be kept off a driver’s record by making the correct disposition. Read your citation in full to see if you qualify for these options. For more information, contact the Municipal Court at (972) 216-6206 or visit: This link.

**Some non-traffic violations can also be kept off a person’s record. For more information on these options, visit the Municipal Court in person or contact by phone.

More information is also available by visiting the Municipal Court in person at 211 Municipal Way from 8:00 a.m. to 5:00 p.m., Monday through Friday.

10. How can I get information on a citation that was issued to a juvenile?: State Law states that juvenile records are sealed except to the juvenile or parent or legal guardian of a juvenile. A juvenile and/or their parent or legal guardian must appear in person with their identification and sign release forms in order to receive any information on any juvenile case. Even after the juvenile has seen the Judge and made arrangements with the Court, the case is sealed and requests for information must be made in person with identification and release forms signed. State Law prevents clerks from giving any information for any juvenile case over the phone, no matter what the status of the case is.

11. I received a Jury Summons for a court case in Mesquite Municipal Court. Does the Mesquite Municipal Court have jury trials?: Yes. The Mesquite Municipal Court does hold jury trials. As a Mesquite resident, you may be summoned to report for jury duty. Summons are sent by mail, and exemptions and disqualifications can be found on the summons sent to you.

12. Where can I find the Rules of the Court?: For more information about the Rules of the Court, visit: This link.

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Parks & Recreation

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1. Will we need to pay the entire payment for the reservation of just the $100 deposit?: Complete payment is required when making your reservation. The $100 deposit is a cleaning and damage fee that is refundable as long you have cleaned, there are no damages and you have left the reservation on time.

2. Do we need to bring our own toiletries and cleaning supplies?: Parks and Recreation will provide all toiletries and cleaning supplies for you to use during your reservation.

3. Are we allowed to have waterslides, petting zoo, or trains at the park?: We do not allow waterslides at our parks as there are no water hook-ups at the pavilions.
Petting zoos are not allowed because of health and sanitary reasons.

4. Are there any other days besides the days listed that Westlake and Lakeside Activity Center are open for viewing?: Westlake can only be viewed on Monday from 6-7p.m. except on City holidays or during special events and Lakeside on Tuesday from 6-7p.m. except on City holidays or during special events.

5. Am I allowed to provide my own police officer for reservations at Lakeside Activity Center or Goodbar?: Parks and Recreation will provide the off-duty police officer at reservations that require an officer.

6. Why do I need to have a staff attendant at my reservation?: A staff attendant is required for events that have either a DJ with dancing, alcohol, or both as a safety precaution.

7. What will happen if I stay longer than my allowed time for a reservation?: Up to $100 may be deducted from the deposit if the facility is not cleaned properly and/or the equipment not returned to its original location. Patrons should check with the Mesquite Parks and Recreation attendant in an effort to avoid these charges. A detailed custodial report will be prepared for the responsible party if charges are assessed.

8. How long will it take to get my cleaning and damage refund?: Please allow up to 7-14 business day after your reservation to receive a refund.

9. How many days in advance do you need to make a reservation?: Reservations can be made up to 11 calendar months in advance. Reservations for Lakeside Activity Center, Westlake House and Goodbar Recreation Center require a weeks’ notice; other recreation centers need a 72-hour notice.

10. Will Parks and Recreation provide a projector, microphone or a sound system for my reservation?: The City does not provide projectors, microphones or sound systems for any reservation.

11. If I live in Balch Springs, but I pay taxes to the City of Mesquite and my children attend an MISD school will I get the resident rate?: Persons making a reservation must show proof of Mesquite residency (driver’s license, utility bill, etc.).

12. Am I allowed to have someone else pay for my reservation?: The person who makes the reservation has to be the one who pays for the reservation.

13. If I cancel my reservation will I get a full refund?: Cancellations made more than 7 days from the scheduled date of a reservation will be assessed a 25 percent cancellation fee. Cancellations made less than 7 days from the scheduled reservation date will be assessed a 50 percent cancellation fee.

14. When I reserve a pavilion will I be allowed to use the baseball fields?: Baseball fields that are located at our parks are not included with your reservation rental.

15. Are we allowed to have balloons at the swimming pools?: Balloons are not allowed at any of our pool. If the balloons pop they can get in our filtration system and cause damage to the pool pump.

16. Will everyone who enters the pool have to pay an entry fee even if they do not get in the pool?: If you enter a pool facility you are required to pay an entry fee even if you do not swim.

17. How do I report a park problem?: You may report a problem with a park by calling Parks and Recreation Administration at 972-216-6260. Report a Park Problem

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Parks & Trails

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1. Does the Parks and Recreation Department have a list of handicap accessible playgrounds throughout the City of Mesquite?

Yes. The City of Mesquite has several handicap accessible playgrounds located throughout the city. One of the playgrounds that is specifically designed for total access by wheelchair patrons is the Discovery Playground at City Lake Park. The KidsQuest playground also has areas that are accessible for wheelchair patrons.

Other city handicap accessible playgrounds with wheelchair transfer stations are located at:

Blackwood
Brandy Station
Florence
Galloway
Hanby
Lawrence
McWhorter
Motley
Range
Rugel
Rutherford
Seabourn
Shands
Tosch

Also, there is a handicap accessible playground at the girls’ softball complex.

2. Why are some of the park drinking fountains turned off during the winter months although the winter weather is warm?: Most of the drinking fountains on the various parks do not have plumbing parts that are freeze proof. Therefore, to guard against pipes and fixtures bursting in freezing weather, the Park Services staff winterizes (drains the lines and shuts off the water source) from approximately December 1 through March 15 each year. The newer freeze proof fountains are left on throughout the year regardless of the weather.

3. How many Hike and bike trails does the Parks and Recreation Department have, and what is the length of each?

The Parks and Recreation Department has twenty-three (23) Hike and Bike Trails located throughout the City. The present list includes the following locations and distances:

Austin School-Park: 0.13 mile
Beasley School-Park: 0.49 mile
Blackwood Park: 0.66 mile
Brandy Station Park: 0.54 mile
Bruton Park: 0.34 mile
Cannaday School-Park: 0.29 mile
Cayman Estates: 0.55 mile
City Lake Park: 0.48 mile
Clay Mathis Greenbelt Park: 0.25 mile
Debusk / KidsQuest Park: 1.76 miles
Gentry School-Park: 0.50 mile
Hodges Park: 0.11mile
McWhorter School-Park: 0.31 mile
Palos Verdes: 0.58 mile
Paschall Park: 0.38 mile
Pirrung School-Park: 0.25 mile
Porter Park: 0.24 mile
Town East Park: 1.20 miles
Travis Williams Athletic Complex: 0.44 mile
Valley Creek Park: 1.22 mile
Westlake Park: 0.18 mile
Westover Extension: 0.93 mile
Westover Greenbelt Park: 0.16 mile

4. How many fishing ponds/lakes does the Parks and Recreation Department have? How many of these locations are catch and release sites?: There are five ponds / lakes throughout the city. All of the ponds / lakes are typically stocked with various game fish such as crappie, black bass, perch, and catfish. The ponds / lakes are located at Palos Verdes Park, Beasley School-Park, City Lake Park, Valley Creek Park, Bruton Park, Rorie Galloway Day Camp, and Wildflower Park. The only catch and release site is at the Rorie Galloway Day Camp.

5. Can a person use a seine or net to catch fish in city-owned ponds / lakes?: No. It is against the law as set forth by the Texas Parks and Wildlife Commission. Violators should be reported to the Parks and Recreation Department at 972-216-8192 for appropriate action to be taken.

6. Do any of the ponds / lakes have fishing piers?: Yes. There are fishing piers at City Lake, Valley Creek, and Palos Verdes Parks.

7. Do residents or park patrons have to have a fishing license in order to fish in the city lakes and ponds?: Yes and no. If a fisherman is under the age of 17, or was born before September 1, 1930, you do not have to have a license to fish. All others must possess a proper fishing license or be subject to a fine by the Texas Parks and Wildlife Department.

8. Why is a coloring agent occasionally put in the various ponds/lakes located throughout the city?: The coloring agent, which is blue-green in color and non-chemical based, is put into the pond / lake to help deter the formation of algae. The coloring agent helps deflect the sunlight, which is instrumental in helping algae grow. The dye also helps keep the water clear.

9. Can residents use boats in the lakes at City Lake Park and Palos Verdes Park?: No. Boats cannot be put into any of the city’s ponds or lakes. Only authorized personnel are allowed to put a boat into the ponds / lakes from time-to-time to remove debris or work on the aerators that cannot be reached from the shore.

10. Who picks up dead animals in the parks or in the ponds / lakes?: Residents can contact the Parks and Recreation Department with information regarding dead animals, but removal and disposal of the animals is taken care of by staff from the Animal Control Division.

11. Does the Parks and Recreation Department have any trees available for the residents of Mesquite to purchase for planting in residential lawns?: No. The Parks and Recreation Department had the Free Tree Program for many years, whereby tree seedlings were given to nonprofit organizations for their use to sell for fund-raisers. Over the years the demand for these tree seedlings declined and this program is no longer available.

12. Will the Park Services Division chemically treat to control Poison Ivy / Poison Oak on city properties?: The Park Services staff will chemically treat Poison Ivy / Poison Oak only in developed parks or designated usage areas. Poison Ivy / Poison Oak will not be sprayed in the flood plain, greenbelts or any other undeveloped city-owned properties.

13. Does the Parks and Recreation Department cut and remove hazardous or dead trees in flood plains, green belts or other undeveloped city-owned property?: The Parks and Recreation Department treats the above referenced properties as nature areas, and fallen trees and logs are left in place for wildlife habitat or refuge. If a hazardous tree is on the outer edge of a wooded area, near areas where children play, the tree would be cut down to lessen the safety risk, but the tree would remain for wildlife habitat.

14. Does a resident have to get a permit or permission from the city to remove a tree on their lot?: No. On a standard residential lot, the property owner does not have to get permission or a permit to remove a tree on their property. If the residential lot abuts a creek or drainage channel, a typical property line extends to the center of the creek or channel. In this case, the property owner must receive approval from the Drainage Division of the Engineering Department in order to clear underbrush or remove trees.

15. Is there free mulch available to residents of Mesquite?: Yes, mulch is available to residents of Mesquite, free of charge. A resident can get up to 2 cubic yards of mulch each month by going to the Compost Facility located at 3550 Lawson Road. Mulch is also available to non-residents for a nominal fee. If you have further questions, please call Solid Waste Division at 972-216-6285.

16. Are portable volleyball standards / poles available for use in the parks?: Yes and no. Most of the sites with Picnic Pavilions have a set of volleyball standards available for use with pavilion reservations. In some instances, by special request, the portable volleyball standards can be moved to a site for a large group outing.

17. What is the Parks and Recreation Department’s policy regarding various sports teams practicing on neighborhood parks?: The city allows each sports association to determine and coordinate practice locations and times for use. These associations also coordinate this usage among themselves. The city does not schedule practice fields.

18. Are neighborhood park tennis courts available to be reserved for exclusive use?: No. They are for use by residents on a first come, first serve basis.

19. Are the sand volleyball courts at Town East Park, Evans Park, and Clay Mathis Greenbelt Park on a reservation system?: No. The courts are on a first come, first serve basis.

20. Are alcoholic beverages permitted in the parks?: No.

21. Can motorized vehicles such as dirt bikes and all terrain vehicles (ATV’s) be ridden on city or park property?: No. City and park properties are marked with signage prohibiting motorized vehicles in the parks because they are dangerous to pedestrians, and they damage turf and can cause erosion.

22. Who is responsible for mowing the three foot grass strip behind each residential fence along alleyways?: Each property owner is responsible for the mowing and upkeep of this area. Even though these areas are typically designated as utility easements, the property owner is responsible for mowing them. Also, should the property owner have a vacant area across the alley from them, that property owner is responsible for any mowing in an area 30’ from their back fence line. This is referred to as the “30 Feet Mow Rule” and can be read on under Ordinance 1816.

23. Who is responsible for the maintenance of trees planted outside backyard fences, between the fence and the alley in residential areas? Also, who is responsible for the maintenance of trees in grass al: The maintenance of any tree planted in the three-foot grass area between fences and alleys or growing in an alley easement is the responsibility of the adjacent property owner.

24. Who picks up dog feces in parks?: It is unlawful for any person owning or having control or custody of any animal to permit or allow the animal to defecate within city parks (Section 4-10c of the City Code). It is the responsibility of the person owning or the person having control of the animal to dispose of the animal’s feces. Residents can report violators to the Animal Control Division.

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Planning & Zoning

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1. What is my property zoned?: To see what a specific property is zoned please reference the City of Mesquite Interactive Map.
City of Mesquite Interactive Zoning Map

2. What use can I have on my property?

After verifying the zoning classification of the property, using the City of Mesquite Interactive Map, please refer to the City of Mesquite Zoning Ordinance use tables within the residential or non-residential sections. It is recommended that you call the Planning & Zoning Division to verify uses and other site conditions on the property in question.

Use the following link to view the Schedule of Permitted Uses in Nonresidential Zoning Districts

3. What if the use I want on my property isn't permitted?: Depending on the desired use for the property, an administrative solution may not be legally viable. In such cases a Conditional Use Permit or Zoning Change Request may be considered by the Planning & Zoning Commission and the City Council if allowed through the Schedule of Permitted uses for that district. To determine your options, please contact the Planning & Zoning Division at 972-216-6212.

4. When does the Community Appearance Manual apply?: The City of Mesquite’s Community Appearance Manual (CAM) applies to any new, non-residential construction. It also applied to redevelopment, including rehabilitation, remodeling, renovation or modification of an existing building that is valued at more than 25 percent of the replacement cost of the entire building, if new. To determine if your building needs to meet the requirements of the CAM, contact the Planning & Zoning Division.

5. Can I build a front carport on my house?

All front carports in the City of Mesquite require approval from the Board of Adjustment through a Special Exception. Contact the Planning and Zoning Division to determine if your property meets the criteria for a front carport.

972-216-6212

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Police

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1. How can I get a copy of a police report?: You can request a copy of a police report online, by mail, or in person. View more details: Copies of Police Reports

2. How can I file a supplemental stolen property report?: You may file a supplemental stolen property report by mail or in person. View more details: Supplemental Stolen Property Reports

3. How do I get fingerprinted?

Fingerprinting is not being offered during the COVID pandemic.

Learn how you can get fingerprinted by the Mesquite Police Department:

Fingerprinting

4. How do I get my impounded vehicle released?: Contact the front desk at 972-216-6261. You will need to have your VIN number or license plate number to determine which of the three wrecker yards your vehicle could be at. The front desk will then give you the phone number and address where your vehicle is located. You will need to call that wrecker service to obtain fees and requirements to claim your vehicle.

5. How do I get someone out of jail?: The method for getting a person released from jail varies depending on the offense(s) charged against the arrested person. You may contact the Mesquite Jail by phone at 972-216-6243 to obtain information on release methods.

6. How can I get a listing of registered sex offenders residing in Mesquite?: You may obtain information from the following website:
Texas Public Sex Offender Registry

7. What is the department's policy regarding racial profiling?: The Mesquite Police Department is committed to unbiased policing. Acts of racial profiling are strictly prohibited by this department. Citizens who wish to file a complaint regarding an allegation of racial profiling may do by contacting the Mesquite Police Department Internal Affairs Section in person Monday through Friday, from 8 a.m. to 5 p.m. at 777 North Galloway Avenue, by email at bkeys@mesquitepolice.org or by phone at 972-216-6236. Outside of the hours listed above, you may contact the on-duty watch commander at 972-216-6251 by email at watchcommander@mesquitepolice.org.

8. How can I file a complaint?

Complaints may be filed by contacting the Mesquite Police Department Internal Affairs Section in person Monday through Friday, from 8 a.m. to 5 p.m. at 777 North Galloway Avenue, or by phone at 972-216-6236. Outside of the hours listed above, you may contact the on-duty watch commander at 972-216-6251.

Compliments or complaints with respect to any ticket, citation, or warning issued by a Mesquite police officer may be address by phone at 972-216-6236, by mail at 777 N Galloway Ave., Mesquite, Texas, 75149, or by email at administration@mesquitepolice.org.

9. Why didn’t you make a report on my minor accident?: Generally, it is the policy of the Mesquite Police Department that accidents involving only damage to property will not be investigated and no report will be taken.

10. How can I hire an off-duty Police Officer for security or traffic direction?: Hiring an off-duty Mesquite Police Officer for security or traffic direction is handled through a third-party application, Illuno. (click here for their website)

Once you have created your Illuno account, you will be able to submit a request to hire an off-duty Mesquite Police Officer.

If you have any questions regarding the Illuno application, or have any technical issues with the Illuno application, please contact Illuno customer support:

Email: hello@illuno.com
Phone: 972-658-3151

If you have other questions about hiring an off-duty Mesquite Police Officer, please contact Sergeant Rough at 972-216-6628.

Please Note: Mesquite Police Officers are only authorized to work off-duty security or traffic direction within the City of Mesquite. If you wish to hire an off-duty Police Officer in another city, please contact that municipality.

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Solid Waste

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1. Does the City pick up appliances?: The Solid Waste Division will pick up old refrigerators, dishwashers, clothes washers, dryers, hot water heaters, stoves, lawnmowers and other household appliances at no additional charge. Appliances are collected each Wednesday from either your alley or front curb. If you have an item to be collected, contact the Solid Waste Office prior to Wednesday. Pick-ups can be scheduled by calling (972) 216-6285 or online at:
Appliance Collection

2. Where can I find information about yard waste collection?

Grass, leaves and small brush are collected each Wednesday. Yard waste is picked up in the same location as normal garbage collection.

Bagged grass clippings and leaves or brush piles no larger than 2 feet wide by 2 feet high by 4 feet long and weighing no more than 50 lbs. are picked up.

Large brush is collected Monday – Friday, once weekly. Large brush items are picked up at front curbs. Please do not block sidewalks with your debris.

3. What happens to the yard waste the City collects?: All yard waste in Mesquite is collected at the Municipal Composting Facility and broken down organically through a method called composting. The finished materials are compost and mulch which can be used for gardening and other landscape purposes.
The Composting Facility is located at 3550 Lawson Road, south of Cartwright Road.
The facility is open daily (Monday, Tuesday, Thursday, Friday, Saturday) from 9:00 a.m. to 4:00 p.m., except Wednesdays, Sundays and holidays.

4. What items are accepted at the Citizen’s Convenience Center?

The Citizen’s Convenience Center allows City of Mesquite residents to dispose of junk items at no cost. Below is a list of acceptable and unacceptable items to drop off:

Acceptable Items: Trash, yard waste, fencing, furniture, lumber, appliances, automotive batteries, tires (limit 4). Small amounts of brick and concrete are also accepted.

Recyclable Items: Plastic containers, newspaper, magazines, telephone books, chipboard, cardboard, tin, steel, aluminum, glass, and all types of metal, and electronic waste (computers, monitors, televisions, etc.)

Unacceptable Items: Hazardous materials (pesticides, chemicals, solvents) paint, commercially generated waste, roofing materials, rocks, dirt, oil and other automotive fluids.

5. How do I dispose of old electronics?: Mesquite residents may drop off televisions, computers, and other electronics at the City's Convenience Center located at 3550 Lawson Road. The Convenience Center is open from 9:00 a.m. to 4:00 p.m. and is closed on Wednesdays, Sundays and holidays. This service is provided free to all Mesquite residents to prevent televisions and computers from going to the landfill or illegal dump sites.

For more information about the Citizen’s Convenience Center and other electronic disposal options, visit the Electronics Recycling website at:
Electronics Recycling

6. What is the trash pickup schedule during the holidays?: To view the trash and recycling holiday pick up schedules, visit:
Holiday Schedule

7. Where can I find information about my household garbage collection details?: For information about the collection days and pick- up locations for your area, visit:
Collection Times

8. Where can I dispose of household hazardous waste?

Household hazardous waste can be dropped off at The Home Chemical Collection Center. The Home Chemical Collection Center is located at 11234 Plano Rd., one mile north of 635, between Miller Rd. and Forest Ln.

The following items are accepted for disposal:
o Aerosol sprays

o Automotive fluids and oil filters

o Batteries of all kinds

o Chemical products for home use

o Cleaners and polishes

o Computers, cell phones, and electronics

o Craft and hobby supplies

o Fluorescent light tubes

o Lawn and garden chemicals

o Paint and home repair products

o Pool chemicals

9. How do I look up my trash and recycling pick up days?: The trash and recycling pick up schedules for your area can be found by visiting:
Recycling and Collection Times

10. How do I dispose of cooking oil and grease?: It is important that cooking oils and grease are disposed of properly. For specific disposal instructions, visit:
Fats, Oils &Grease

11. How can I recycle from home?

Place your green recycling bin(s) or blue recycling bag(s) next to where you normally set your trash. To determine which days your trash and recycling will be picked up, refer to the Lookup Garbage and Recycling Days section on the City website.

There is no need to separate items. All recyclables may be placed together in the same bin or blue bag. It is not necessary to rinse or remove labels from jars or cans. However, remove all liquid from containers to prevent contamination.

Glass may not be placed in a blue bag, only in a recycling bin. On rainy days, protect your bin from getting wet or simply save it for the next collection day.

12. Who do I contact to arrange for commercial trash and recycling service?: For information on commercial trash and recycling service:
Commercial Service

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Street

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1. Who is responsible for repairing residential sidewalks?: Residents are responsible for repairing residential sidewalks. The City of Mesquite does have a 50/50 cost-sharing program that assists residents in covering the costs of sidewalk repairs. For more information on the 50/50 program, visit:
*The City cannot assist with walk-ups or driveways that are on private property. 50/50 Cost Sharing

2. Who is responsible to maintaining tree limbs and vegetation?: Private property owners are responsible for trimming trees and shrubs located on their properties. The Streets Division will respond to trees and vegetation issues if they are blocking a street, sidewalk or alley. The Streets Division will not go onto private property to maintain overgrown vegetation or tree limbs.

3. What do I do if I observe trees in power lines?: If trees are observed in power lines, contact Oncor to request a professional tree pruning. General service requests can be made by calling 1(888)313-6862 or online at: Contact Oncor

4. How do I report standing water on my street?: Standing water may be reported by calling: (972) 216-6282 or online at: Request for Street Services

5. How do I report a pothole?: Potholes may be reported by calling: (972) 216-6282 or online at: Request for Street Services

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Swimming Lessons

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1. Can a person sign up for more than one session?: Yes, it is possible to sign up for multiple sessions.

2. Do children have to wear swimwear?: Yes, everyone in the water is required to wear swim wear.

3. What do the children need to bring?: A bathing suit, sunscreen, and a towel.

4. Are babies required to wear swim diapers?: Yes, any child not restroom capable is required to wear swim diapers.

5. Are swim shoes, goggles, flippers, and snorkels okay to bring?: Swim shoes are allowed, and goggles are allowed with the instructor’s approval. No flippers or snorkels are allowed.

6. Are the instructors certified?: Yes, all instructors are certified through the American Red Cross.

7. Do we perform background checks on our instructors?: Yes, we perform background and reference checks on all our instructors.

8. Will there be a lifeguard on duty during swim lessons?: Yes, a lifeguard will be present anytime there are people inside the pool area.

9. What happens if we can not have class due to inclement weather?: Fridays are designated as make up days.

10. What happens if a person starts a class and an instructor recommends a different level?: A space will be provided in the appropriate level.

11. Can the parents be in the facility with the children during lessons?: Yes, but it is recommended that parents wait on the outside of the facility (with the exception of parent-tot classes).

12. Will there be open swim during swim lessons?: No the pool will be closed to the public.

13. Do we offer private lessons?: No, unfortunately due to the pool schedule we do not have the adequate time.

14. Will there be class during the Fourth of July weekend?: There will be no class on July 3.

15. Can an adult sign up for swim lessons?: Yes, although it is highly encouraged that adults sign up for the Masters Program because swim lessons are geared towards children.

16. Can children with special needs participate?: Yes, our staff will accommodate any special need to assure that everyone can learn.

17. Can a parent request an instructor of a different gender?: Yes, although it may require a move to a different time.

18. Do you have to attend all eight classes to complete the level?: No, but it is recommended that all classes are attended, You cannot advance to the next level without completing all the skills required for the previous level.

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Tax

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1. Can I pay my tax bill over the phone?: No. Tax bills cannot be paid over the phone at this time.

2. How can I get a permit for a video machine?: Permits for video machines can be obtained at the City’s Tax office. For more information, contact (972) 216-6204.

3. What is the number for the Dallas County Tax Office?: The number for the Dallas County Tax Office is (214) 653-7811.

4. Where can I get my car, trailer or boat tags?: These tags can be obtained at the Dallas County Tax Office located at 210 W. Grubb. You may contact the Dallas County Tax Office at (214) 653-7811.

5. Where can I get a birth certificate or marriage license?: A birth certificate or marriage license can be obtained at a Dallas County Justice of the Peace Court. The Dallas County Justice of the Peace Court in Mesquite is located at 853 N. Galloway Avenue. You may contact the Justice of the Peace Court at (972) 285-5429.

6. How do I apply for a tax exemption?: Tax exemptions are handled by the Dallas Central Appraisal District (DCAD). DCAD is located at 2949 N. Stemmons Freeway. You may contact DCAD at (214) 631-0520.

7. How do I get my mailing address changed?: Mailing address changes are handled by the Dallas Central Appraisal District (DCAD). DCAD is located at 2949 N. Stemmons Freeway. You may contact DCAD at (214) 631-0520.

8. How can I get my taxes lowered?: The Dallas Central Appraisal District (DCAD) handles tax alterations. To find out if you qualify for any exemptions that may lower your taxes, contact DCAD at (214) 631-0520.

9. When are my taxes due?: Taxes are due between October 1 and January 31.

10. When are unpaid taxes considered delinquent?: Unpaid taxes are considered delinquent beginning February 1.

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Utilities

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1. Where does Mesquite's drinking water originate?: Drinking water in Mesquite originates at Lavon Reservoir in Wylie, Texas. The water levels in Lavon are supplemented by raw water from Lake Texoma, Lake Jim Chapman, Lake Tawakoni, the Upper Sabine Basin Supply Project, the East Fork Raw Water Supply Project and Lake Bonham.

2. Who treats the water received from Lavon?: The drinking water in Mesquite is treated by the North Texas Municipal Water District, located in Wylie. Mesquite is one of thirteen member and many customer cities purchasing treated water from NTMWD. In addition to Mesquite customer cities include Garland, Richardson, Frisco, Allen, Plano and others.

3. What type of water facilities are located in Mesquite?: The City of Mesquite currently operates three pumping stations with an estimated delivery capacity of 67,794,000 gallons per day. In addition, there are four overhead storage tanks holding a total of 9.5 million gallons of potable water.

4. Who treats the wastewater in Mesquite and where is the plant located?: Wastewater is treated at the Mesquite Regional Treatment Plant on Lawson Road. The treatment plant is located adjacent to the Compost Facility and Citizens Convenience Center. The treatment plant is operated by the wastewater division of the North Texas Municipal Water District.

5. Sometimes the tap water appears white and milky. Why is this?: White or milky looking water is caused by air. The milky appearance is the result of millions of small air bubbles released into the water by cooler water temperatures or air trapped in the distribution system. If a glass of this discolored water stands for a short period of time, the air will migrate to the top of the glass then dissipate.

6. Sometimes the water is brownish or even yellow in color. Why is this?: Brown or yellow water is caused by leaching of oxidized iron in cast iron water mains. The water at such times is harmless although aesthetically unpleasant. If a citizen experiences discolored water please call 972-216-6278 for assistance.

7. Sometimes I have small particles clogging my faucets and shower head. What is this material?: If the material looks or feels like a plastic product, it is the dip tube located in the hot water heater. Many plastic dip tubes deteriorate with time and must be replaced. It is recommended that a licensed plumber perform this task. This became a common problem when manufacturers began using plastic dip tubes some years ago.

If the particles do not appear to be plastic and crumble easily in your hand, they are from mineral build up in the hot water heater. As water is heated the minerals such as calcium and magnesium cling together and settle out of the water into the bottom of the hot water heater. Flush the heater periodically to rid it of these particles.

8. What is the white substance left behind in the pot when we boil water?: When water is boiled, calcium in the water is dissipated from the water which then clings to the surface in which it is boiled.

9. What is the hardness level of the water in Mesquite?: Mesquite's water is considered moderately hard. The hardness level can vary from month to month, but averages between 93 and 134 milligrams per liter. For reference when purchasing a new washing machine, the hardness levels calculate from 5.44 to 7.84 grains per gallon.

10. Is fluoride added during the treatment process?: Although there is natural fluoride in the raw water, additional fluoride is added by NTMWD during treatment. The fluoride is added for the prevention of tooth decay in young children.

11. How can I obtain a report on the drinking water?: The City of Mesquite is required by Federal law to provide a Water Quality Report (Consumer Confidence Report) annually. Water customers may obtain a copy of this report on the City of Mesquite website at www.cityofmesquite.com/waterqualityreport.

12. What about chlorine in the drinking water?: The City of Mesquite does not maintain a "free chlorine" residual in the drinking water. The NTMWD uses "chloramines" for water disinfection, leaving a chloramine residual behind for secondary disinfection of water in the distribution system. In other words there is a chloramine product in the water which is available to disinfect anything that might enter the system after initial treatment.

Chlorine alone was found to bind with other materials to produce a biproduct considered to be carcinogenic in nature. Chloramines are formed by combining chlorine and ammonia before injection to the water. This combination stabilizes the chlorine greatly reducing the production of carcinogens, thus meeting Federal Drinking Water rules. In addition, this combination lasts much longer in the system for secondary disinfection.

13. What about water testing?: The City of Mesquite is required by law to furnish 120 bacteriological samples per month for testing. These samples are taken weekly and delivered to the State-certified lab in Wylie. If a bad sample is found, immediate retesting is required. If repeat testing fails the public would immediately be notified. The City is also required to take other water samples that include: lead & copper, chlorine residual, trihalomethanes & haloacetic acids, nitrification and Unregulated Contaminants (chloroform, bromoform, bromodichloromethane, dibromochloromethane). Total samples taken by Utilities for 2019 was 4,252.

14. I never see anyone testing at my home, why is this?: Testing is done based on a mapping system approved by the Texas Commission on Environmental Quality (TCEQ). The testing sites are set up to encompass the entire distribution system. This site map and subsequent testing provides coverage for all areas of the distribution system.

15. Occasionally I see water running and no one repairing it. Why is this?: Federal and state law requires notification to all franchise utilities before excavating or digging to repair a leak. This notification is required so that excavation and digging operations to repair a leak does not inadvertently cut or damage other utility lines (electric power, phone cables, cable TV or gas mains). A 48 hour notice is required for line locations. In an emergency when safety or property damage is an immediate concern, line location may be secured in two hours. Most repairs are not classified as emergencies. Often the locations may be made and there still seems to be no activity. Leaks are prioritized with large impact leaks and emergencies taking precedent over small nuisance leaks.

16. How large is Mesquite's water system?

Mesquite’s water system contains:

Over 602 miles of water main
Over 485 miles of sewer main
4,907 fire hydrants
48,809 water meters

17. My water was cut off and I was not notified. Why is this?

The City of Mesquite attempts to notify customers of water service interruptions whenever possible. When water is cut off in an emergency situation residents are not always notified. On occasion, there is not adequate time to notify due to a water main break which is causing property damage or is a safety concern.

There are times when a water main rupture is substantial enough to depressurize the water lines in the immediate vicinity of the damage. Under this condition water is exiting the pipe in such volume that water pressure and flow cannot be maintained. The drop in pressure gives the appearance of the water being turned off even though this has not occurred.

If water service will be interrupted for only a short period of time, notification is sometimes not given. Notification in these cases takes manpower which is not available and service will be restored very soon.

18. Why do I see fire hydrants running and no one around? Why are we wasting water?: Fire hydrants are flushed for numerous reasons. Hydrants are opened to flush the system when water appears discolored, has an odor or to remove air from the system. Hydrants are often left open after a water main repair to relieve excessive pressure build up as the system is re-pressurized.

19. My water has an earthy or musty taste and odor. What causes this?: The musty or earthy taste and odor is caused by an algae bloom at the lake. Texas lakes are prone to blue green algae bloom around July and August, which creates problems in the treatment process. The algae is removed during the treatment process but leaves behind the odor and taste problems experienced by customers. The water is treated at the Wylie plant with activated carbon and potassium permanganate to aid in the control of these odors and foul tastes.

Little can be done in the distribution system to control this harmless nuisance. Customers often ask City forces to flush fire hydrants in an effort to control this problem. Fire hydrant flushing is non-effective during this time. The odor and poor taste clears as the algae levels slowly return to normal.

20. I have a metal meter box with a locking lid. I can't get to the valve to shut off my water.: The City of Mesquite currently uses a metal meter box which is much more durable and practical than plastic or concrete boxes. The box locks to protect the city-owned meter and cut off valve. This is the industry standard in use by most communities. It is a violation of City Code for anyone to tamper with the city-owned valve, meter or line within the city right-of-way.

Section 16-6 of the City Code states "It shall be unlawful for any person to tamper with or interfere in any manner with any water meters, service mains, standpipes or any other utilities division property."

The valve located in the meter box is the property of the Utilities Division and is easily damaged by those not acquainted with its operation. Most homes have a cut-off valve belonging to the property owner located next to the foundation. In many cases these valves are difficult to locate. They are approximately 18" deep and were installed with a valve extension to ground level which eventually rusted away or broke off. Property owners may choose to excavate the valve and place a plastic valve box over it (available at any home improvement center) for ease of use in the future. Customers may call 972-216-6278 for water cut-off and reconnect at the city meter box. During normal working hours Utilities personnel can often make a cut-off or reconnect within one hour of notification. During off hours this will take longer than during normal operating hours.

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Water/Utility Billing

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1. Can I get an extension on my water bill?: Extensions can be granted in certain circumstances. Contact the Water Billing Office to speak with a representative at (972) 216-6208.

2. What do I do if I think my water bill is too high?: If you think your water bill is too high, you can have your meter re-read. To schedule a meter reread, contact the Water Billing Office at (972) 216-6208.

3. What are the current water restrictions?: For more information about the City of Mesquite’s current water restrictions, visit: This link.

4. How do I check the due date of my water bill?: You can check the status of your bill and its due date by logging onto your online account. The due date for the bill is also listed at the top of the water bill.

5. Does the City give a discount for filling up swimming pools?: No. The City does not offer discounts for filling up swimming pools. Regular water rates apply.

6. Can I change the due date of my water bill?: No. Water bills are sent out according to sectors within the city. Each sector is billed at a certain time during the month. If you have timing issues with your bill, you can request a water bill extension by calling the Water Billing Office at (972) 216-6208.

7. How do I change the name on my water account?: Only the homeowners or the individuals on the lease of the home have the authority to be on the water bill. Contact the Water Billing Office at (972) 216-6208 for case-specific guidance.

8. Does the City grant leak adjustments?: Yes. The City does grant leak adjustments. These requests must include a copy of the repair statement indicating that a leak was discovered and repaired. The City will maintain a copy of the statement to ensure that the repair is secure on future water bills. Contact the Water Billing Office at (972) 216 6208 for more information.

9. How do I set up water service with the City of Mesquite?: Homeowners will need to bring a copy of the settlement statements received at the closing of the home and personal identification for each of the listed purchasers to the Water Billing Office. Renters will need to bring a copy of the lease agreement, green tag showing the property has passed inspection by the City of Mesquite within the past 30 days, and personal identification for each adult tenant on the lease to the Water Billing Office. For deposit information, please contact our Customer Service Team at 972-216-6208.

10. What methods of payment does the Water Billing Office accept?: The Water Billing office accepts several methods of payments. These include: If you are paying in person, the Water Billing Office accepts cash, checks, money orders and all credit cards except American Express. If you are paying over the phone, the Water Billing Office accepts checks by phone or credit/debit cards through the automated payment system. If you are paying online, the Water Billing Office accepts payment with direct withdrawal from checking accounts and debit or credit cards. The Water Billing Office also accepts payments made at locations using Fidelity Express. For a list of these locations, contact the Water Billing Office at (972) 216-6208 or visit: This link .

11. Why is my bill higher than my neighbors?: Households are billed based on water usage. Differences in bills can occur based on the number of individuals living in the home and frequency of water usage.

12. What is the drainage charge on my bill?: The drainage charge is for the stormwater runoff that goes into the City’s sewer system.

13. How is my water bill calculated?: Water bills are calculated based on a tiered water rate system. For more information about how your bill is calculated and the City’s specific rates, visit: This link .

14. How do I report a water or sewer problem?: You can contact dispatch at 972-216-6278 or report an issue here

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