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Water Billing Office
Service Activation
Water Bill Concerns
- Submit a myMesquite request on concerns about your water bill
- Email the Water Billing Office at utilities@cityofmesquite.com (Please include your billing address)
- Click here for the Leak Adjustment Request Form
AMI Water Meter Conversion Project
The City of Mesquite will begin a meter conversion project for all of its residential and commercial water utility customers. The company Ameresco and their subcontractor Pedal Valve (PVI) were chosen to replace outdated manual meters with upgraded meters as part of an Advanced Metering Infrastructure (AMI) project which will upgrade and modernize the City’s water billing infrastructure. With this AMI water meter project, customers will have access to more frequent detailed information about water consumption, enabling them to have better control over their water usage and monthly bills.
Learn more about the project at www.cityofmesquite.com/MeterProject.
Click here to pay water bill online
Rate Information and Billing Calculation
Water Bill Payment Options
The following Convenience Fees are charged for payments:
ACH (eCheck) Fee = $0.00 each.
Debit/Credit Card Fee = 2.35% of amount charged.
Catholic Charities Dallas – Residency Assistance Program
Offering financial assistance with water utility bills for applicants that have been affected by COVID-19.
Website: https://www.zoomgrants.cc/gprop2.asp?donorid=2354&rfpid=2971
Sharing Life Community Outreach
Offering financial assistance with rent, mortgage, electric and natural gas bills.
- Website: www.sharinglifeoutreach.org/financial-assistance.htm
- Phone: 972-445-7403
- Email: Clients needing financial assistance with rent, mortgage, electric and natural gas bills can email their request and documentation to Beth Byrum at beth@sharing.life
For other utility related services please click here.
If you have a Water or Sewer emergency please contact our 24-hour Emergency Service at 972-216-6278. Please note that online requests are not handled during weekends or holidays.
Contact Us
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Mailing Address
P.O. Box 850287
Mesquite, TX 75185
New Service / Billing Questions
Ph: 972-216-6208
Report Sewer Issues/ 24-Hour Emergencies
Ph: 972-216-6278
Hours
Monday - Friday
8 a.m. - 5 p.m.
Meter Shop Hours
Monday - Friday
Morning : 7 a.m. - 11 a.m. Afternoon : 12:00 noon - 4 p.m.