Water Billing Office

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Water Bill Concerns

AMI Water Meter Conversion Project

AMI Project - Generic

The City of Mesquite will begin a meter conversion project for all of its residential and commercial water utility customers. The company Ameresco and their subcontractor Pedal Valve (PVI) were chosen to replace outdated manual meters with upgraded meters as part of an Advanced Metering Infrastructure (AMI) project which will upgrade and modernize the City’s water billing infrastructure. With this AMI water meter project, customers will have access to more frequent detailed information about water consumption, enabling them to have better control over their water usage and monthly bills.

Learn more about the project at www.cityofmesquite.com/MeterProject. 


Click here to pay water bill online

Rate Information and Billing Calculation

Water Bill Payment Options

The following Convenience Fees are charged for payments:

ACH (eCheck) Fee = $0.00 each.

Debit/Credit Card Fee = 2.35% of amount charged.

Low Income Household Water Assistance Program (LIHWAP) 

LIHWAP provides funds to assist low-income households with water and wastewater bills. The City of Mesquite finalized the agreement with Dallas County Health and Human Services for emergency water payments through the LIHWAP program.The Mesquite residents must call (214-819-1848) and complete an application to determine eligibility. 

For more information, contact Dallas County at (214) 819-2000.

Catholic Charities Dallas – Residency Assistance Program

Offering financial assistance with water utility bills for applicants that have been affected by COVID-19.

Website: https://www.zoomgrants.cc/gprop2.asp?donorid=2354&rfpid=2971


Sharing Life Community Outreach

Offering financial assistance with rent, mortgage, electric and natural gas bills.

For other utility related services please click here.

If you have a Water or Sewer emergency please contact our 24-hour Emergency Service at 972-216-6278. Please note that online requests are not handled during weekends or holidays.