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1. How do I get a copy of the accident report?
2. How do I complete a DPS Crash Form (CR-2)?

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1. How do I report a wild animal?
2. How do I report a barking concern?
3. How do I report a stray animal?
4. How do I report a vicious stray animal?
5. What can I do if I have lost my pet?
6. What do I do with my pet that has passed away?
7. What do I do if I observe animal cruelty/neglect?
8. Animal Emergencies

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1. Why do we need Senate Bill 509?
2. What kind of permit triggers the duty to check for an asbestos survey?
3. What is considered a public or commercial building?
4. After what year can a building be built when no asbestos survey is required?
5. How extensive does the survey verification have to be?
6. Do the asbestos surveys need to be turned into the Texas Department of Health?
7. How do building owners or operators get these surveys?
8. How much do asbestos surveys cost?
9. Is asbestos still manufactured?
10. If asbestos is still manufactured, is it all right to install it in a public building?
11. Who do I call if I have any questions?

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1. What is the city's tax rate and who sets it?
2. Who determines the value of my house?
3. What is the sales tax rate in Mesquite?
4. Does the City of Mesquite receive the entire 8.25%?
5. Why do some cities have a different sales tax rate than Mesquite?
6. Does the City of Mesquite levy a sales tax for the Dallas Area Rapid Transit (DART) system?
7. What is the City of Mesquite's total budget?
8. What is the City of Mesquite's garbage rate?
9. How is my water bill figured?
10. How is my sewer bill figured?
11. How much is the Drainage Utility District fee?
12. Where can I get a copy of the city's budget?

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1. How do I get my gas turned on?
2. What types of construction require a building permit?
3. Can I get an extension on my permit?
4. Do I need a permit for my garage sale?
5. How much does it cost to register as a contractor with the City of Mesquite?
6. What types of contractors must be registered with the City of Mesquite?
7. How will I know if my inspection passed or failed?
8. How do I track the status of a permit?
9. How do I get electricity turned on at my business?
10. What is the cutoff time for a next-day inspection?

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1. Who is my City Councilmember?
2. Who are my County, State and Federal representatives?
3. When is the next City Council meeting?
4. How do I request a birth certificate?
5. How do I request a death certificate?
6. How do I request information under the Texas Public Information Act?

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1. What are the Health Clinic hours and holiday closing times?
2. What is the cost of Health Clinic immunizations and tests?
3. When are tuberculosis tests offered?
4. How do I volunteer with the City of Mesquite?
5. Which agencies accept court-ordered community service hours?
6. How do I purchase a rehabilitated home through the City of Mesquite Neighborhood Stabilization Program?
7. Who is eligible to purchase a home through the City of Mesquite Neighborhood Stabilization Program?
8. Does the City of Mesquite help with emergency home repairs?
9. Does the City of Mesquite help with non-emergency home repairs?
10. How do I apply for the Housing Choice Voucher program?
11. Is Mesquite Housing billing or absorbing for incoming port-in families?
12. Who is my Housing Occupancy Technician:
13. How do I request emergency assistance, legal help or other services?
14. How do I sign up for direct deposit as a landlord?

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1. What are the requirements for building a new fence or replacing an existing fence?
2. How do I find my property line?
3. Who do I contact about property line disputes?
4. Who do I contact to locate utility lines on my property?
5. What is the status on the pavement repair project on my street?
6. What is the status on the water project on my street?
7. How do I find out if my house or property is within a FEMA mapped floodplain?
8. Can I get my property or home out of the floodplain so I do not have to pay flood insurance?

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1. How do I report a code violation?
2. What is the grass height limit?
3. How many high grass notices will I receive in a year?
4. Who is responsible for maintaining the area behind my house?
5. How do I report a junk or inoperable vehicle?
6. Can I report anonymously?
7. How do I check the status of a code violation?
8. When can I put my trash out for pickup?
9. Is it possible to request an extension for a code violation?

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1. Why is a fire engine sent when I call for an ambulance?
2. Can I get my blood pressure checked at a fire station?
3. How can I get a copy of an EMS patient report?
4. How can I get a copy of a Fire Report?
5. How do I request a tour of a fire station?
6. Can I get a fire engine to visit my children's school?
7. How can I find out about Fire Safety programs available through Mesquite Fire Department?
8. How can I contact the Public Information Officer?
9. Do I need to register my Fire Alarm or Medical Alarm?
10. How do I schedule a fire inspection?
11. What do I need to know about plan reviews?
12. How do I report a fire hazard?
13. Is there an Arson Hot Line?
14. What is the best kind of fire extinguisher for my house?
15. How can I obtain a smoke detector?
16. How can I relay a compliment concerning the Fire Department?
17. How do I become a Member of the Mesquite Fire Department?

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1. Do I need to register my Fire Alarm or Medical Alarm?
2. Plan Reviews?
3. Fire Inspections?
4. Is there an Arson Hot Line?
5. How do I report a complaint about a fire hazard?
6. How do I request a Fire Station Visit or have a Fire Truck Visit my special event, daycare, or school?
7. How can I find out about Fire Safety programs available through Mesquite Fire Department?
8. Smoke Detectors?
9. What is the best kind of fire extinguisher for my house?
10. What version of the International Fire Code has the City of Mesquite adopted?
11. What systems or items are required to have a permit from the Mesquite Fire Department?
12. How do I apply for a Fire Department permit?
13. What is the cost for a permit?
14. Can work begin before a permit is issued by the Fire Department?
15. What is the Fire Department turnaround time on permits?
16. Does the Fire Department have a fast track system for permits?
17. Can a permit be phased during the construction stage?
18. How do I setup a fire protection system inspection?
19. Can a general contractor call for a fire inspection for a system test?
20. Can a fire protection system test be scheduled on the same day?
21. Can a fire protection system test be scheduled after hours?
22. Can a contractor go vertical with the building before the fire lane is installed or before the fire hydrants have been tested and approved?
23. Can combustibles be placed on the property before the fire lane is installed or before the fire hydrants have been tested and approved?
24. Can a building be occupied before the fire protection systems are tested and approved?
25. Can stock or merchandise be placed in the building before the fire protection systems are tested and approved?
26. When is a fire alarm monitoring permit required?
27. What is the cost of a fire alarm monitoring permit?
28. When is a Knox-Box (key box) required?
29. Where can I obtain a Knox-Box application?
30. Where should the Knox-Box be placed?

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1. How do I apply for a job?
2. Why was my application not considered?
3. May I send my resume?
4. Once I have applied online, when will I be contacted?
5. How can I check the status of my application?
6. How do I know that the city has successfully received my online application?

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1. What are the library's hours of operation?
2. How do I apply for a job at the Mesquite Public Library System?
3. How do I volunteer at the Mesquite Public Library System?
4. How do I contact the library?
5. How can I find books on my child’s reading level?
6. Does the library provide tours for groups like Boy Scouts or Girl Scouts?
7. What kind of activities does the library have for children?
8. What is storytime?
9. What is the Summer Reading Club?
10. How do I find out when the activities are taking place?
11. What services does the library provide for schools?
12. What services does the library provide for daycare centers?
13. What services does the library provide for homeschoolers?
14. Does the library have any online search resources for children?
15. My child wants to check out the latest Diary of a Wimpy Kid book and it is never on the shelf. How can we get the book to check it out?
16. How do I get my child a library card?
17. How many books can my child check out on his card?
18. Can my child check out movies on his card?
19. Can my child get on the library's internet computers?
20. How do I do genealogy research at the library?
21. How do I find an obituary at the library?
22. Are there any meeting rooms available at the Library for public use?
23. Does the Library have a room to use for studying?
24. Where do I return my items?
25. My items are due today but I can’t get there while the library is open. What can I do?
26. My items are overdue, but I can’t pay the fine right now. What can I do?
27. How much are the overdue fines?
28. I returned a Book on CD, and then got a phone call that the last disc wasn’t in the case. Why do I have to pay an overdue fine on the whole thing when I returned most of it on time?
29. I just got an overdue notice on books that I’ve already returned. What can I do?
30. Is it possible for someone to take my items out of the bookdrop after I’ve put them in?
31. Do you have a special section for my teenager?
32. What activities can my teen participate in at the library?
33. Do you have a recommended reading list for young adults?
34. Do you carry manga and graphic novels for young adults?
35. What if I don’t see my favorite YA series at the library?
36. My teen would like to volunteer. What do I do to get them started?
37. How do I get my teen a library card?
38. How many books can a young adult check out?
39. Can a young adult check out movies or CDs?
40. My teen needs to use the Internet. How can I get him on a computer at the library?
41. My teen would like to do research at home. Do you have any online information sources that can help?
42. The Mesquite Public Library does not have the item I am looking for. What can I do?
43. How much does it cost?
44. How much does Inter Library Loab cost?
45. How do I request an item through interlibrary loan?
46. How long will it take for me to get what I need though interlibrary loan?
47. What do I do when I get the call saying that my ILL item is ready for me?
48. Am I allowed to renew my ILL item?
49. Are there any limitations to using the interlibrary loan system?
50. What book clubs does the Library have?
51. What children’s events does the Library offer?
52. What events does the Library offer for Young Adults?
53. Does the Library offer tax assistance?
54. Does the Library have a Genealogy club?
55. How do I make copies at the Library?
56. Do you have color copies?
57. Can I bring my own paper for the copiers?
58. Does the library have a fax machine?
59. Does the library have typewriters?
60. How do I get tax forms?
61. What business resources are available at the Library?
62. I found what I wanted in the catalog. Now how do I find it in the library?
63. What is a call number?
64. What do the letters at the beginning of the call number mean?
65. How do I place a hold?
66. How do I place a hold online?
67. How many holds can I place?
68. Is there a charge for placing a hold?
69. How long is a hold held?
70. How do I have an item sent to another Library location?
71. You will be contacted by telephone or email when the item is ready to be picked up.
72. I'm being told that my hold is being blocked. Why does that happen?
73. I tried to place a hold online, but got a message saying that no items qualified for hold. What can I do?
74. I tried to place a hold, but got a message saying that I couldn't put a hold on an item from the other branch. What does that mean?
75. How can I see what titles I've put on hold?
76. Can I cancel a hold?
77. Can I send someone else to pick up my hold?
78. Where do I find My Account?
79. What can I do with My Account?
80. How do I log in to My Account?
81. How can I find out my PIN?
82. How do I change my PIN?
83. How can I suggest a title for the library to purchase?
84. How can I narrow down my catalog search results list?
85. What do I need to use the computers in the library?
86. What if I don't have a library card?
87. I've forgotten my library card number or my PIN. What can I do?
88. I am visiting from out of town and do not have a Mesquite Library Card. Will I be able to use your computers?
89. I am visiting from out of state. Can I still get on your computers?
90. I don't have my own library card. Can I use someone else's card number and PIN to sign on to the computer?
91. I've put in my numbers at the reservation station, but it won't accept them. Why not?
92. Does the computer give me a grace period on my reservation?
93. How long is my turn on the computer?
94. Will I be able to extend my time?
95. Once I'm logged on, can I leave the computer during my session?
96. I left the computer for a little while and when I came back I was logged out. What happened?
97. I'm finished with the computer, but there is still time left on the clock. How do I sign off?
98. I don't have a reservation, but there's a computer with no one using it. Can I get on?
99. I have a reservation for later, but there's no one using the computer I have reserved. Can I get on?
100. I have a reservation for later, but there's a computer with no one using it. It is not the one I have reserved. Can I get on?
101. I've just made a reservation for the next available computer, but I'd also like to come back later this evening. Can I do that?
102. Can I make a reservation for tomorrow?
103. Can I call and make a reservation over the phone?
104. Can I make a future reservation for a specific computer?
105. I need to help my mom fill out some forms online. Will we be able to work together?
106. I need help filling out an online application. Does the library have staff members that can help me?
107. How many times a day may I use the computer?
108. Can I change my PIN to something easier to remember?
109. How do I save my work on the computer?
110. I have a document on a CD-RW. Will I be able to open it, edit it, and save the changes?
111. I accidentally saved my resume on the hard drive and I don't want anyone to see my personal information. Can I erase it?
112. How do I print from the Library's public computers?
113. Do I have to walk all the way to the checkout desk every time I print something?
114. I didn't write down my confirmation number. Can I still get my printout?
115. The last page of my printout only has stuff I don't need and I don't want. Do I still have to pay for it?
116. I would like to print my resume on my own special paper. Can I do that?
117. There's something wrong with my printing. Do I still have to pay for it?
118. Does the library have wireless access?
119. How do I log into your Wi-fi?
120. Will I be able to print using your Wi-fi?
121. Do you have any computer classes?
122. Can teens use the computers?
123. Can children use the computers?
124. I've typed in the web address I want to go to, but I'm being blocked. Why?
125. How do I request that a website be blocked or unblocked on the library computers?
126. What kind of donations does the library accept?
127. What happens to my items once they’re donated?
128. Can you tell me how much my donation is worth for tax purposes?
129. Once I donate my item, can I get it back?
130. Does the library have a way to honor someone with a gift?
131. How do I make a memorial monetary gift?
132. How do I know when my gift/memorial materials are available to be used?
133. Who are the Friends of the Mesquite Public Library?
134. Why should I join Friends of the Library?
135. How much is a Friends of the Library Membership?
136. What do the Friends do?
137. How can I join in the Friends of the Library?
138. How do I get a library card?
139. What is considered acceptable photo ID and proof of address?
140. How do I get a library card for my child?
141. Can I apply for a library card online?
142. How soon will I get the library card?
143. How do I get a card if I am not a Mesquite resident?
144. How do I get a card if I am not a Texas resident?
145. How long may I keep the items that I have checked out?
146. How many items may I check out?
147. How do I renew the items I have checked out?
148. Where do I return the items I have checked out?
149. How do I know when an item is due?
150. How can I have an item sent to another Mesquite Library location?
151. Can I return materials to any Mesquite Library location?
152. What happens if I return an item late?
153. How do I pay a fine online?
154. What happens if I lose or damage an item?
155. What should I do if I returned an item, but it still shows checked out to me?
156. What should I do if I lose my library card?
157. How do I replace a lost library card?
158. Does my library card expire?
159. What is my PIN?
160. Can I change my PIN?
161. How can I find out my PIN if I've forgotten it?
162. How can I change my email or home address?
163. Can items be renewed?
164. How do I renew items?
165. Why is the computer not letting me renew a title?
166. How can I see what I have checked out and the due dates?
167. How do I volunteer at the Mesquite Public Library System?
168. Is there an age limit to volunteer at the library?
169. I need some volunteer hours for school credit. Can I do that at the Library?
170. I need to do some court-ordered community service. Can I do that at the Library?
171. What sort of things would I do as a volunteer?

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1. What is Mesquite Freedom Park?
2. Who owns the park and operates Mesquite Freedom Park?
3. How did the City of Mesquite acquire the steel beam?
4. Who designed the park?
5. How much did the project cost and how were funds raised?
6. What are the future plans for the park?
7. Is the park open to the public?
8. Can organizations hold events in the park?
9. How may I make a tax-deductible contribution to the maintenance and future plans of the park?

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1. What are the Court’s hours of operation?
2. Where can I get information on Marriage Licenses, Death Certificates, Birth Certificates, Civil Suits and Occupational Licenses?
3. Where can I pay Photo Red Light tickets?
4. Where do I register my car, obtain a handicap placard or obtain license plates?
5. The automated phone system gives me a court date, but it does not give me a time. How do I know what time to appear?
6. How long do I have to take care of my citation?
7. Can I pay my citation online or over the phone?
8. Can I take care of my citation by phone?
9. What options do I have to keep a citation off of my driving record?
10. How can I get information on a citation that was issued to a juvenile?
11. I received a Jury Summons for a court case in Mesquite Municipal Court. Does the Mesquite Municipal Court have jury trials?
12. Where can I find the Rules of the Court?

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1. Will we need to pay the entire payment for the reservation of just the $100 deposit?
2. Do we need to bring our own toiletries and cleaning supplies?
3. Are we allowed to have waterslides, petting zoo, or trains at the park?
4. Are there any other days besides the days listed that Westlake and Lakeside Activity Center are open for viewing?
5. Am I allowed to provide my own police officer for reservations at Lakeside Activity Center or Goodbar?
6. Why do I need to have a staff attendant at my reservation?
7. What will happen if I stay longer than my allowed time for a reservation?
8. How long will it take to get my cleaning and damage refund?
9. How many days in advance do you need to make a reservation?
10. Will Parks and Recreation provide a projector, microphone or a sound system for my reservation?
11. If I live in Balch Springs, but I pay taxes to the City of Mesquite and my children attend an MISD school will I get the resident rate?
12. Am I allowed to have someone else pay for my reservation?
13. If I cancel my reservation will I get a full refund?
14. When I reserve a pavilion will I be allowed to use the baseball fields?
15. Are we allowed to have balloons at the swimming pools?
16. Will everyone who enters the pool have to pay an entry fee even if they do not get in the pool?
17. How do I report a park problem?

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1. Does the Parks and Recreation Department have a list of handicap accessible playgrounds throughout the City of Mesquite?
2. Why are some of the park drinking fountains turned off during the winter months although the winter weather is warm?
3. How many Hike and bike trails does the Parks and Recreation Department have, and what is the length of each?
4. How many fishing ponds/lakes does the Parks and Recreation Department have? How many of these locations are catch and release sites?
5. Can a person use a seine or net to catch fish in city-owned ponds / lakes?
6. Do any of the ponds / lakes have fishing piers?
7. Do residents or park patrons have to have a fishing license in order to fish in the city lakes and ponds?
8. Why is a coloring agent occasionally put in the various ponds/lakes located throughout the city?
9. Can residents use boats in the lakes at City Lake Park and Palos Verdes Park?
10. Who picks up dead animals in the parks or in the ponds / lakes?
11. Does the Parks and Recreation Department have any trees available for the residents of Mesquite to purchase for planting in residential lawns?
12. Will the Park Services Division chemically treat to control Poison Ivy / Poison Oak on city properties?
13. Does the Parks and Recreation Department cut and remove hazardous or dead trees in flood plains, green belts or other undeveloped city-owned property?
14. Does a resident have to get a permit or permission from the city to remove a tree on their lot?
15. Is there free mulch available to residents of Mesquite?
16. Are portable volleyball standards / poles available for use in the parks?
17. What is the Parks and Recreation Department’s policy regarding various sports teams practicing on neighborhood parks?
18. Are neighborhood park tennis courts available to be reserved for exclusive use?
19. Are the sand volleyball courts at Town East Park, Evans Park, and Clay Mathis Greenbelt Park on a reservation system?
20. Are alcoholic beverages permitted in the parks?
21. Can motorized vehicles such as dirt bikes and all terrain vehicles (ATV’s) be ridden on city or park property?
22. Who is responsible for mowing the three foot grass strip behind each residential fence along alleyways?
23. Who is responsible for the maintenance of trees planted outside backyard fences, between the fence and the alley in residential areas? Also, who is responsible for the maintenance of trees in grass al
24. Who picks up dog feces in parks?

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1. What is my property zoned?
2. What use can I have on my property?
3. What if the use I want on my property isn't permitted?
4. When does the Community Appearance Manual apply?
5. Can I build a front carport on my house?

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1. How can I get a copy of a police report?
2. How can I file a supplemental stolen property report?
3. How do I get fingerprinted?
4. How do I get my impounded vehicle released?
5. How do I get someone out of jail?
6. How can I get a listing of registered sex offenders residing in Mesquite?
7. What is the department's policy regarding racial profiling?
8. How can I file a complaint?
9. Why didn’t you make a report on my minor accident?

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1. What if the light was yellow?
2. What if I am not the driver/owner of the vehicle at the time of the violation?
3. Will I receive any points on my driving record for this violation?
4. Will my insurance rates be affected?
5. Is this only a program to generate revenue?
6. What if I was issued a citation from an officer for the same offense?
7. I have received multiple notices of violation - do I have to send in a payment for each?
8. Can I make payments in installments or set up a payment plan?
9. Do I have to pay my fine the day of the hearing?
10. What happens if I do not pay the notice of violation?
11. I do not believe I ran a red light. Where can I go to view my images and video?
12. How can I schedule a hearing?
13. How do I know that these violations are valid?
14. What if the camera was not working or it was defective?

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1. Does the City pick up appliances?
2. Where can I find information about yard waste collection?
3. What happens to the yard waste the City collects?
4. What items are accepted at the Citizen’s Convenience Center?
5. How do I dispose of old electronics?
6. What is the trash pickup schedule during the holidays?
7. Where can I find information about my household garbage collection details?
8. Where can I dispose of household hazardous waste?
9. How do I look up my trash and recycling pick up days?
10. How do I dispose of cooking oil and grease?
11. How can I recycle from home?
12. How do I request a pick up (brush, appliance, large item)?
13. Who do I contact to arrange for commercial refuse and recycling service?

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1. Who is responsible for repairing residential sidewalks?
2. Who is responsible to maintaining tree limbs and vegetation?
3. What do I do if I observe trees in power lines?
4. How do I report standing water on my street?
5. How do I report a pothole?

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1. Can a person sign up for more than one session?
2. Do children have to wear swimwear?
3. What do the children need to bring?
4. Are babies required to wear swim diapers?
5. Are swim shoes, goggles, flippers, and snorkels okay to bring?
6. Are the instructors certified?
7. Do we perform background checks on our instructors?
8. Will there be a lifeguard on duty during swim lessons?
9. What happens if we can not have class due to inclement weather?
10. What happens if a person starts a class and an instructor recommends a different level?
11. Can the parents be in the facility with the children during lessons?
12. Will there be open swim during swim lessons?
13. Do we offer private lessons?
14. Will there be class during the Fourth of July weekend?
15. Can an adult sign up for swim lessons?
16. Can children with special needs participate?
17. Can a parent request an instructor of a different gender?
18. Do you have to attend all eight classes to complete the level?

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1. Can I pay my tax bill over the phone?
2. How can I get a permit for a video machine?
3. What is the number for the Dallas County Tax Office?
4. Where can I get my car, trailer or boat tags?
5. Where can I get a birth certificate or marriage license?
6. How do I apply for a tax exemption?
7. How do I get my mailing address changed?
8. How can I get my taxes lowered?
9. When are my taxes due?
10. When are unpaid taxes considered delinquent?

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1. Where does Mesquite's drinking water originate?
2. Who treats the water received from Lavon?
3. What type of water facilities are located in Mesquite?
4. Who treats the wastewater in Mesquite and where is the plant located?
5. Sometimes the tap water appears white and milky. Why is this?
6. Sometimes the water is brownish or even yellow in color. Why is this?
7. Sometimes I have small particles clogging my faucets and shower head. What is this material?
8. What is the white substance left behind in the pot when we boil water?
9. What is the hardness level of the water in Mesquite?
10. How can I obtain a chemical analysis report on the drinking water?
11. Is fluoride added during the treatment process?
12. What about chlorine in the drinking water?
13. What about water testing?
14. I never see anyone testing at my home, why is this?
15. Occasionally I see water running and no one repairing it. Why is this?
16. How large is Mesquite's water system?
17. My water was cut off and I was not notified. Why is this?
18. Why do I see fire hydrants running and no one around? Why are we wasting water?
19. My water has an earthy or musty taste and odor. What causes this?
20. I have a metal meter box with a locking lid. I can't get to the valve to shut off my water.

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1. Can I get an extension on my water bill?
2. How do I set up an automatic bank draft for my account?
3. What do I do if I think my water bill is too high?
4. What are the current water restrictions?
5. How do I check the due date of my water bill?
6. Does the City give a discount for filling up swimming pools?
7. Can I change the due date of my water bill?
8. How do I change the name on my water account?
9. Does the City grant leak adjustments?
10. How do I set up water service with the City of Mesquite?
11. What methods of payment does the Water Billing Office accept?
12. Why is my bill higher than my neighbors?
13. What is the drainage charge on my bill?
14. How is my water bill calculated?
15. How do I report a water or sewer problem?