Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Engineering
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All permits are applied and issued through the City’s online permitting system.
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Engineering
Flooding issues can be reported:
Mitchell Talley
City’s Storm Water Specialist
Email Mitchell TalleyPh: 972-329-8537
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Engineering
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Engineering
For more information regarding construction of a fence or driveway, please contact Building Inspection at 972-216-6212 or 6213.
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The City does not mediate disputes between property owners related to location of property lines or alleged encroachments across a property line (such as a fence or other improvement). This is a civil matter between property owners that is often best worked out by courteous conversation and negotiation between the property owners. If the dispute cannot be worked out by conversation and negotiation another more involved alternative is hiring an attorney to file a civil law suit to have a judge or jury review the evidence and make a judgment.Engineering
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Water and sanitary sewer main in City alley or street right-of-way can be located by calling the Utility Division at 972-216-6278 to request a locate. State law requires notification of the 811 service to request locates before digging. This is for your safety as accidentally hitting a electric power cable or gas main can lead to serious injury or death. Gas, Phone, Cable TV and Electric Power lines can be located by calling 811.
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Engineering
For information about the status of a pavement repair project, contact the Streets Division at 972-216-6282. Or for the status of large construction projects please see the City’s Construction Project website.
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The Federal Emergency Management Agency (FEMA) is the federal agency that maintains floodplain mapping for the City. FEMA operates a website at https://msc.fema.gov/portal that allows you to look up your property location or address to see if a particular address or location is in the floodplain.Engineering
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For more information about the status of a water project, contact the Utilities Division at 972-216-6940. Or for the status of large construction projects please see the City’s Construction Project website.
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Engineering
Mortgage companies that finance properties makes determinations based on information on the Federal Emergency Management Agency (FEMA) Flood Insurance Rate Map (FIRM). Information on the FEMA Flood Insurance Rate Map is based on engineering studies and survey information. Removing property from a FEMA flood-zone requires filing information with FEMA. This usually requires hiring a registered surveyor, or engineer to prepare a FEMA Elevation Certificate.