Delinquent Reconnect

If your water has been disconnected, you must complete the following steps to reestablish service:

1. Pay the total past due amount on your account

  1. Click here to pay online 
  2. Pay by phone using the automated payment system by calling 972-216-6208, select option 1
  3. Pay online using MesquitePay- Online payment option
  4. Pay in person during regular business hours (M-F; 8:00am to 5:00pm). For after hours, click here
  5. Payment of the total past due amount must include an added reconnection fee of $35 ($25 fee/ $10 added deposit)

2. Email the Water Billing Office at to report your payment

  1. During non-regular business hours (M-F; 5:00 p.m. – 10:00 p.m. or Weekends; 7:30 a.m. – 2:30p.m.) please call the After Hours Service Center at 972-216-6973 
  2. Reconnection services are not available during scheduled holiday closures 

3. The Customer Service Representative will verify your payment and issue a work order to reconnect your service

  1. An estimated time of arrival cannot be provided
  2. Water services will be reconnected by end of normal shift, 12:00 midnight, or until finished with existing work orders

4. Ensure that all faucets are in the off position

  1. If movement is found on the water meter during reconnection registering more than 10 gallons (Open Line), the Water Service Representative will be required to leave the water off to prevent any possible property damage
  2. A note will be placed on the door as notification of the Open Line and that a new service reconnection request will need to be called in