During non-regular business hours (M-F; 5:00 p.m. – 10:00 p.m. or Weekends; 7:30 a.m. – 2:30p.m.) please call the After Hours Service Center at 972-216-6973
Reconnection services are not available during scheduled holiday closures
3. The Customer Service Representative will verify your payment and issue a work order to reconnect your service
An estimated time of arrival cannot be provided
Water services will be reconnected by end of normal shift, 12:00 midnight, or until finished with existing work orders
4. Ensure that all faucets are in the off position
If movement is found on the water meter during reconnection registering more than 10 gallons (Open Line), the Water Service Representative will be required to leave the water off to prevent any possible property damage
A note will be placed on the door as notification of the Open Line and that a new service reconnection request will need to be called in