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Mesquite, TX – June 16, 2016 – Yesterday, Mesquite Police Department Public Safety Dispatcher Christy Russell used new 9-1-1 technology to help assist a 14-year-old boy who called for help while having a heat stroke. Russell used new 9-1-1 center technology which aids public safety dispatchers in locating a caller who has difficulty communicating their address. The victim was transported to a local hospital, treated and released.
Mesquite Police Chief Charles Cato said, “Being a Public Safety Dispatcher is a stressful job. We could not be more proud of Christy and the poise she displayed in getting this caller the help he desperately needed.” Cato also indicated this incident is a reminder to the public to be careful as outdoor temperatures and the heat index continue to rise.
Russell took a 9-1-1 call at 11:21 a.m. on June 15 from a cell phone. The caller could not be heard or understood. Russell utilized the latitude/longitude tools within the 9-1-1 system to pinpoint the location. She stayed on the phone, attempting to get additional details from the caller. Russell was able to dispatch Mesquite Fire Department to the aid of the caller. Upon arrival, paramedics noticed the victim was possibly returning from athletic participation as they found cleats nearby.