Cancellations & Changes

Changes to existing trips must be made no less than two (2) business days prior to the scheduled pick-up time and will be granted based on time and space availability. Having an existing appointment on a particular day does not guarantee that we will have a bus available to take you to a different location or at a different time.

Cancellations must be received by the dispatch office at least one (1) hour prior to your scheduled pick-up time. If you are calling outside normal office hours or are unable to reach a dispatcher during normal office hours, please leave a message on our voicemail system with your name, phone number, and a brief message noting your cancellation request.

No-Show Policy
If a cancellation notice is not reported to the dispatch office in a timely manner and the customer is not at the scheduled location at the scheduled time ready to be transported, the customer may be classified as a "no-show."

Customers with two (2) no-shows within thirty (30) calendar days may be suspended from