Boarding & Riding Procedures

For the comfort and safety of everyone on board, customers are expected to follow instructions from MTED drivers at all times. No eating, drinking or smoking is allowed. Drivers cannot accept tips. Verbal or physical abuse of drivers or other passengers will not be tolerated. Violations of on-board policies may result in suspension or termination of services.

Fares
A ride coupon is required each time a customer boards the vehicle. Thus, a round-trip fare from the origin to the destination and back to the origin requires two ride coupons. Ride coupons are available only from the dispatch office; they may not be purchased from the driver. Ride coupons also may be purchased by mailing a check or money order to the dispatch office. The coupons will be delivered to the customer at their next scheduled pick-up or by mail. Ride coupons cost $1.00 each or $10.00 for twelve coupons.

Identification
All passengers must carry an MTED identification card when riding an MTED vehicle. You should be prepared to present the card to city officials if asked. Passengers who fail to present an MTED identification card may be denied future service until an identification card is obtained or presented. If you have lost your MTED identification card, contact the dispatch office to arrange for a new one. The first replacement card is free, and subsequent cards are $2.00 each.

Passenger Securement
To improve customer safety, MTED requires all passengers be properly secured in the vehicle. Seat belts must be worn at all times, and passengers are not allowed to stand or change seats while the bus is in operation.

Wheelchairs, scooters, and other wheeled mobility devices must be secured to the floor of the vehicle. When possible, customers are advised to relocate to a bus seat, but relocation is not required. Customers remaining on their mobility device must wear the provided seat belt/shoulder harness. Customers must face forward and be secured at all four corners of the frame of the device (never the wheels). When properly secured, the wheelchair or scooter will not move more than one inch in any direction. If you are not satisfied with your securements, inform your driver immediately.

The bus will not proceed on its route until all passengers are safely seated and secured.

Types of mobility aids and service animals
The Americans with Disabilities Act (ADA) defines a “common wheelchair” as any mobility device that is no more than thirty (30) inches wide and forty-eight (48) inches long when measured two inches above the ground and which does not weigh more than six hundred (600) pounds when occupied. Although this standard is referred to as a “common wheelchair,” the law applies to any mobility device, including wheelchairs, scooters, seated-walkers, etc. Customers using mobility devices that fall within these dimensions cannot be denied service because of size or type of mobility device. Customers using mobility devices that fall outside these specifications are still eligible to ride MTED but only if they are able to find an alternative mobility device which meets ADA guidelines. Service animals are welcome aboard MTED vehicles.

Passenger Assistance
MTED service is provided curb-to-curb. Customers are picked up at the curb of their origin (usually a residence) and transported to the curb of their destination. Drivers are not permitted to assist customers from their house to the curb or into their destination. Drivers will assist customers from the curb into the vehicle and provide assistance to customers boarding and exiting the vehicle. This assistance is limited to the movement and placement of wheelchairs, scooters, walkers and canes and the general safety of the passenger. If a customer requires additional assistance, an attendant may ride with the customer free of charge. Other guests may ride MTED vehicles but must pay the appropriate fare if not providing assistance to the customer. Customers with personal attendants or guests who will accompany them must notify the dispatcher when making reservations.