Scheduling Rides

Requests for service may be made between 7:30 a.m. and 4:30 p.m. by contacting the dispatch office by phone at least two (2) business days prior to the desired pick-up time (e-mail requests are not accepted). Requests are granted based on time and space availability. If your first choice is not available, alternative times or dates will be offered.

Customers with recurring trips (same days and times) may schedule their trips on our subscription service. Subscription trips will be automatically added to the day’s schedule, eliminating the need to constantly reschedule them.

Information Needed for Scheduling
When requesting a trip, please have the following information available.
  • Your name
  • Appointment date
  • Pick up address
  • Destination address
  • Appointment time
  • Number of passengers
Pick-Up Requirements
An MTED vehicle will arrive within a thirty (30) minute ready-time window. Customers should watch carefully for the MTED vehicle to arrive. If your pick-up time is 9:15 a.m., the vehicle may arrive as early as 9:00 a.m. or as late as 9:30 a.m. Once the MTED vehicle arrives, the driver will wait no more than five (5) minutes. If your requested pick-up time is 9:15 a.m. but the MTED vehicle arrives at 9:00 a.m., you have until 9:05 a.m. to board the vehicle.

If a customer does not board the vehicle on time, the driver may honk his horn, and the dispatch office will attempt to contact them by phone. If the dispatch office is unable to contact the customer, the driver will continue on their route. Customers who are not available at the time and location of their scheduled pick-up may receive a “no-show” (see no-show policy below).

Prescheduling Return Trips
Pre-scheduled return trips are encouraged. Pre-scheduling your return trip will allow you to predict the arrival of the MTED bus and plan accordingly. If you are unsure when your appointment will be finished, you may schedule a Will Call return trip. Once you are ready to return home, call the dispatch office at 972-329-6833. The next available driver will be dispatched to transport you back home. Be aware that the waiting time can vary significantly depending on the time of day, your location and vehicle/driver availability. Will Call wait time may exceed two (2) hours, but every effort will be made to arrive as quickly as possible.