The Drought: An epic battle for our water supply - Lawn Vs Lake

If you are experiencing longer than normal hold times for the Utility Billing office you may submit your questions online please click here

At the request of the North Texas Municipal Water District, mandatory Stage 3 Water Restrictions are in effect.
Water Service, Payment, and Billing Questions
Service Activation
How to activate water service
Online Payment
Submit a payment 
After Hours Payments
How to make an after hours payment

Rate Information and Billing Calculation
Rate Information and Billing Calculation

Report an Issue
Report a Water or Sewer Line Excavation that has Settled
Report Damaged Water Meter or Meter Box
Report Missing Sewer Clean-Out Cap
Report Missing Valve Lid
Report Water Meter Leak

Report Water Quality Issue

If you have a Water or Sewer emergency please contact our 24-hour Emergency Service at 972-216-6278. Please note that online requests are not handled during weekends or holidays.